Enrollment Outreach Specialist

OVERVIEW:
The Enrollment Outreach Specialist reports directly to the Regional Director of Enrollment and will contribute to Year
Up's efforts to build & admit a robust, well-qualified, and diverse pipeline of applicants. The Enrollment Outreach
Specialist acts as the first point of contact and interface with prospective students to support their decision to
progress through the enrollment process and attend/select the Year Up program.
The ideal candidate will be energetic, enjoy building relationships, and enthusiastic about Year Up's mission. To be
successful in this role, you will thrive in a fast-paced, dynamic organization where you can leverage your
relationship building and public-speaking skills to draw highly qualified prospective students to the Year Up
program. You will demonstrate a persuasive and confident communication style that will enable you to develop and
build promising relationships to attract the best possible Year Up candidates.
In keeping with Year Up's values, the Enrollment Outreach Specialist will also have the opportunity to interact with
students as coach, group facilitator, and advocate, participating in creating and sustaining a positive educational
environment, with trust among students, faculty, and site leaders.
KEY RESPONSIBILITIES:
Recruitment/Student Assessment

• Be the first line of contact for prospective students who have expressed interest about the Year Up program,
• by responding to phone calls and web-based interest forms
• Makes a dynamic impression, sparks interest, and demonstrate the value of speaking with our enrollment
• team
• Engage with prospective students through email, phone, text message, and in-person with the goal of
• transforming prospective students into applicants, and applicants into enrolled students
• Responsible for the use of multiple call scripts, enrollment intranet, supporting various calling campaigns to
• move students through the recruitment funnel
• In partnership with the local enrollment team, assess and provide pipeline management support to
• effectively build a strong pipeline of prospective students for each class
• Facilitate collaboration with the local enrollment team to provide initial screen of applicants and to ensure
• their smooth transition into the admissions process
• Support multiple local enrollment teams across an identified region of the organization
• Occasionally conduct individual and group interviews of prospective students, and selecting students for
• our program
• Held accountable to metric expectations to drive recruitment conversions
• Other duties as assigned

Database & Document Management

• Track the weekly progress towards admissions & recruitment-related goals
• Oversee all data entry (prospective interest forms, call dispositions, applications, interview scheduling,
• interview notes into Year Up's national database (Target X & Salesforce) to maintain accurate student
• records
• Develop proficiency in Salesforce.com report generation and usage to track recruitment and admissions
• statistics and inform improvements to the recruitment and admissions processes
• Receive, organize, and maintain student applications and related admissions documents
• Ensure data integrity for all Recruitment & Admissions related contacts and accounts

Site Team/Learning Community Member

• Serve as a coach/mentor for a small number of current students
• Join and sometimes facilitate weekly group sessions with students
• Participate in staff meetings and trainings

QUALIFICATIONS:

• Computer Skills (Office Suite) and the ability to maneuver throughout various computer programs
• Decisive decision-making ability when assessing interest of prospective students
• Excellent verbal communication skills
• Positive attitude and team-player mentality
• Ability to quickly implement coaching into practice
• Ability to adapt to new processes, including those which involve technology
• Previous call center and customer service experience preferred (cold calling experience a plus)
• Ability to connect quickly and authentically with people
• Strong work ethic and positive attitude, with a willingness to be flexible
• Knowledge of Zoom and Salesforce.com preferred
• Schedule flexibility, including ability to work evenings and weekends
• A passion for working with young adults, an unshakable belief in their potential and a strong commitment
• to the mission of Year Up
• Understanding of the Opportunity Divide and its drivers
• Commitment to diversity and inclusion

#LI-Hybrid
COMPENSATION & BENEFITS:

• Year Up has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate's skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.
• Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.
• Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.
• Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)

** This is a non-exempt role (paid on an hourly basis). **
ORGANIZATION DESCRIPTION:
Year Up is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults-no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country-a gap that Year Up is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up's intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up has directly served more than 40,000 young adults since its founding in 2000. Year Up's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.
Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.
COMMITMENT TO DIVERSITY:
Year Up embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/
Year Up is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.
TO APPLY:
Please submit a thoughtful cover letter and resume through our website.
Note that applications without a cover letter will not be considered. We respectfully request no phone calls.