Outreach Specialist

The Why Behind Wellvana:

The healthcare system isn't designed for health. We're designed to change that.

We're Wellvana, and we help doctors deliver life-changing healthcare.

Through our high-touch approach to value-based care, we're moving beyond fee-for-service and helping tie the healthy outcomes of patients directly to healthier profitability for providers and health systems.

Providers in our curated network keep their independence, reduce their administrative headaches, and spend more time with patients. Patients, in turn, get an elevated experience with coordinated care that is nothing short of life changing.

Named a Best Place to Work by Nashville Business Journal and featured in Insider's 33 startups investors expect to take off in 2023, we're one of the fastest-growing companies in America because what we do works.

This is the way medicine is meant to be.

Clarity on the Role:

Wellvana is looking for an Outreach Specialist (Medical Scheduler) to facilitate the smooth and efficient scheduling of patient appointments among our partner providers. The Outreach Specialist is responsible for coordinating patient visits, optimizing provider schedules, and ensuring a positive experience for both patients and healthcare providers.

What's Expected:

Appointment Scheduling:

• Manage incoming calls and online requests for appointment scheduling.
• Schedule patient appointments, ensuring accuracy and completeness of information.
• Collaborate with patients to find suitable appointment times, taking into account provider availability and patient preferences.

Provider Schedule Optimization:

• Work closely with healthcare providers and clinical staff to optimize daily schedules.
• Ensure that provider schedules align with patient demand, maximizing efficiency and minimizing wait times.
• Coordinate with providers to accommodate urgent or high-priority appointments.

Communication:

• Communicate effectively with patients to provide appointment details, instructions, and any necessary preparation information.
• Collaborate with other departments, including front-office staff and clinical teams, to address scheduling-related issues and coordinate patient care.

Data Entry and Maintenance:

• Accurately enter and update patient information in the scheduling system.
• Maintain up-to-date and accurate schedules for providers, ensuring real-time visibility into availability.

Patient Experience:

• Ensure a positive patient experience by providing exceptional customer service during scheduling interactions.
• Address patient inquiries, concerns, and requests in a professional and empathetic manner.

Quality Assurance:

• Monitor and maintain scheduling protocols to ensure compliance with organizational policies and industry standards.
• Implement quality assurance measures to track and improve key performance indicators (KPIs) related to scheduling efficiency.

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• 2+ years of experience as a medical scheduler or in a similar role within a healthcare setting.
• Familiarity with medical terminology and basic understanding of healthcare workflows.
• Excellent organizational skills and attention to detail.
• Proficient in using scheduling software and electronic health record (EHR) systems.
• Strong interpersonal and communication skills.
• Ability to handle high call volumes and manage time effectively.
• Customer service-oriented with a commitment to delivering a positive patient experience.
• Commitment to maintaining confidentiality and adhering to ethical standards in healthcare.
• Excellent communication and interpersonal skills.
• Ability to think critically and make data-driven decisions.
• Integrity: The right way is the only way.
• Dependability: You do what you say you're going to do.
• Advocacy: You fight for the best possible outcome for providers and their patients.
• Clarity: You make it all understandable.

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