Veterinary Outreach Specialist

Schedule: Full-time (40 hours per week)

Classification: Exempt

Location: Remote with up to 75% travel

Lap of Love is a national practice dedicated exclusively to in-home end of life care for pets. We believe all pets and their families deserve the most compassionate and supportive end of life experience. Our experienced veterinarians help pets and their families with quality of life assessments, pain and anxiety management, end of life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.

Position Description

Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks an empathetic and self-motivated individual with excellent communication skills to join our dynamic team as a Veterinary Outreach Specialist. Our team of Veterinary Outreach Specialists engage the veterinary community and help educate them on Lap of Love’s end-of-life veterinary services for pet families: In-home euthanasia, hospice, telehospice, and pet loss support.

The Veterinary Outreach Specialist collaborates with our veterinarians spanning the nation to help educate new, underserved and expanding markets on Lap of Love’s services. The focus is to educate and gain trust within the veterinary and pet parent community by visiting clinics, attending veterinary conferences and special events, and promotion through virtual and digital channels like virtual meetings, social posts, and email outreach during off travel times. This job does require up to 75% travel as you will be representing Lap of Love in the markets we serve across the United States.

Requirements

Essential Functions:

• Travel to veterinary conferences and veterinary clinics in markets across the United States (60-75% travel)
• Educate veterinary practices and their team members on the benefits of recommending Lap of Love as an in-home, end-of-life care provided to pet families
• Visit a minimum of 2 Lap of Love markets per month and deliver Lap of Love educational material to support the veterinary practice and pet parents
• Provide new ideas, trends, and tips to continually strengthen relationships, both in person and remotely
• Attend national conferences and events to promote Lap of Love to all veterinary professionals at our conference booths, speaking engagements, and special events
• Report and track results from visits, events and meetings to understand effectiveness of campaign(s).

Skills and Requirements:

A successful Veterinary Outreach Specialist will possess these attributes:

• Strong leadership skills. You possess the qualities and characteristics of a strong leader including character, vision, courage, integrity, empathy, persistence, commitment, confidence, determination. You have the ability to resolve conflicts, think strategically, make decisions with confidence all while maintaining great focus and respect for others.
• Detail oriented and well organized. You see the big picture and understand how the details relate to the overall mission of the organization. Your attention to detail is supported by your organizational skills. You appreciate order and know how to achieve it efficiently.
• Exceptional Computer and Technical Skills. You are comfortable and have experience working in a wide variety of web-based and productivity applications including: Microsoft Office 365 (SharePoint, Word, Excel, PowerPoint), Adobe products (Adobe Sign and Acrobat Pro), G-Suite (Gmail, Google Calendar, Google Drive, and Google Docs), GoTo, and have the ability to quickly learn web-based and proprietary software. You also possess basic troubleshooting knowledge of standard office equipment including printers, phone systems, routers, etc.
• Great communicator. You have excellent written and oral communication skills and are known for your poise, tact, professional demeanor, and diplomacy. You confidently engage with staff at all levels and across multiple parts of our organization. You are willing to listen and learn from others.
• Confident and pleasant. You know what you need from others, are comfortable asking for help, clear about what others can expect from you, and able to keep things running on time. You understand that everyone is a “customer” and should have a best in class service experience when contacting you, the leadership team, or anyone across the organization.
• Self-starter with excellent follow-up skills. You know what needs to be done and you take initiative to do so without hesitation. You are flexible, motivated, and reliable, and are able to work independently to meet company goals.

Experience and Education:

• At least 2 years of sales or outreach experience preferably in the veterinary industry
• Top notch oral and written communication skills with ability to tailor message to audience needs
• Strong interpersonal skills and connections and ability to build new relationships in the veterinary industry.
• Prioritizing, time management, organizational skills, and ability to work with limited supervision
• Familiarity with Microsoft Offices 365 (Word, Excel, PowerPoint, and SharePoint), G Suite (Google Drive, Gmail, Google Calendars, and Google Sheets), Customer Relationship Management systems, and ability to learn proprietary Lap of Love software
• Confident, independent thinker, and self-starter
• Self-driven, collaborative, and motivated to do profound work
• Excellent listening and critical thinking skills
• Exemplify and convey Lap of Love values - Help above all else

Physical & Other Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Possesses manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day.
• Access to reliable and secure internet.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (Traditional 401k with 3% match & Roth 401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Bereavement Leave
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources (Mental, Financial & Physical)
• Pet Insurance
• Work From Home