Division Program Assistant Ii

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

Division of Food and Energy Assistance:

The Food and Energy Assistance Division is responsible for the administration of several major Federal programs such as the Supplemental Nutrition Assistance Program, Electronic Benefit Transfer (EBT) program, Food Distribution Programs (FDP), the Summer-Electronic Benefit Transfer (SEBT) program and the Low Income Energy Assistance Program (LEAP) and associated support systems and subprograms that address food and energy needs for Coloradans and serves more than one million Coloradans yearly.
The unit must provide for establishing, implementing, and directing policies, procedures, and rules for Programs. The unit is also responsible for policy creation and monitoring, statewide training, management evaluation/program review, issuance accountability and monitoring, employment referral and training, corrective action and collection of benefit overpayments.

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CDHSCareers

This position is currently hybrid, with the expectation to come in twice or three times weekly, depending on program needs.

Please note: These working arrangements are subject to change.

Program Assistants provide high-level administrative and technical support which involves assisting a Division Director or other professionals by applying knowledge of and/or interpreting basic principles, rules, regulations, policies, precedents, other guidelines and objectives specific to a program or professional subject area to resolve problems, answer questions and provide information, and/or advise others on technical program issues or matters for the Colorado Department of Human Services. The purpose of this position is to provide professional support for the Food & Energy Division through technical programs, communications, decision making, and special projects. This position must provide excellent customer service to both internal and external customers.

Job duties of this position include, but are not limited to:

• Planning and organizing various meetings for staff, compiling data
• Preparing management reports that assist the administrator in measuring performance and customer satisfaction
• Identifying office problems or areas that need strengthening and developing action plans to correct issues identified
• Providing support to all Divisions reporting to the Director, including customer service issues, technical support, and improving relations with state employees.
• Using judgment and resourcefulness to solve problems in a variety of situations.
• Setting priorities and tracking systems to complete assigned updates of program manuals, training materials, newsletters, and other program specific processes assigned
• Developing and editing multi-faceted documents using software such as Microsoft Office Suite, Visio, and Adobe
• Maintaining systems for the management of programs' hardcopy and electronic documents
• Implementing and completing of special projects
• Coordinating program review schedules and travel relating thereto
• Designing, processing, and analyzing online surveys, database creation and maintenance relating to documentation of program reviews

Minimum Qualifications
Five years of experience in customer service or clerical experience, which must include some administrative experience in a professional office setting.

Substitutions:

Appropriate education will substitute for the required experience on a year-for-year basis.

Preferred Qualifications:

• Ability to keep confidentiality when working with sensitive and secure information
• Excellent verbal and written communication skills
• Excellent interpersonal and organizational skills
• Ability to adapt to programmatic changes and learn new computer systems
• Ability to organize, plan, and prioritize work
• Demonstrated ability to work with a diverse group of customers and team members
• Familiarity and experience working with various applications and systems (e.g. Microsoft, Google, etc.)
• Bilingual

Conditions of Employment:

• Standard background check
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant's prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

How to Apply

The Assessment Process

For additional recruiting questions, please contact amber.holcomb@state.co.us.

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHub state employee discount program

• Employee Wellness program MotivateMe

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations:CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

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Employment Type: Full Time