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SalaryAbout Our Job
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. Although the full salary range for this position is posted, the target salary range for this position is $22.76- $28.45. We also offer generous benefits for full-time employees which include but are not limited to:
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
Location
The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work in office 3 days a week at the Denver Castro Building, Arie Taylor Building, or East Building. Employees may also work at Neighborhood sites. Training will be held at the Denver Castro Building. Employees must work within the state of Colorado on their off-site days.
What You’ll Do
At
Denver Human Services (DHS)
, we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.Through our Economic Resilience (ER) Division, Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Resilience provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage. The Economic Resilience Division is comprised of the following program areas: General Assistance, Burial Assistance, SNAP to Success (Formerly Employment First), Low-income Energy Assistance Program (LEAP), RTD Live, Trash Rebate Program, Property Tax Relief, Childcare Assistance Program (CCAP) and Colorado Works.
The Economic Resilience Division is seeking a Childcare Assistance Program Professional to support our Childcare Assistance Program (CCAP). All positions in Economic Resilience will provide holistic and trauma informed case management to customers as it relates to specific job functions and duties. This position is aligned with the agency’s Strategic Framework to support equity and access, connectivity and economic resilience of our customers and community partners. The selected candidate for this position will work with internal partners in Economic Resilience, DHS, State partners as well as other counties.
Specifically, as the Childcare Assistance Program Professional you will:
- Determine eligibility for new Low-Income applicants and Colorado Works families seeking Childcare Assistance from intake to ongoing status
- Learn and use the Childcare Automated Tracking System (CHATS), Colorado Benefits Management System (CBMS), and Work Management System (WMS) to ensure eligibility is determined in a timely and accurate manner
- Provide world class customer service in all client interactions
- Perform other related duties as assigned
Note: This role may also be deployed to support emergency operations throughout the city of Denver as needed. Emergency operations can include supporting shelter operations, emergency food distribution, responding to natural disasters and/or community needs throughout metro Denver.
About You
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
- Proven professional experience with high-volume direct contact customer service
- Proven ability to multitask while navigating multiple systems while supporting customers
- Previous work within Human Services or within a Government Agency is a plus
- Previous high-volume data-entry experience
- Ability to read, understand, interpret, and apply complex regulations
Required Minimum Qualifications
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Experience Requirement: Three (3) years of technical/specialized clerical experience, including one year of experience determining eligibility for public Assistance Programs
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
Application Deadline
This position is expected to stay open until April 10th. Please submit your application as soon as possible and no later than April 10th at 11:59pm
About Everything Else
Job Profile
CA2658 Eligibility Technician II To view the full job profile including position specifications, physical demands, and probationary period, click
here
. Position Type
Unlimited Position Salary Range
$22.76 - $34.14 Starting Pay
Although the full salary range for this position is posted, the target salary range for this position is $22.76- $28.45. Agency
Denver Human Services The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click
here
for English or here
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