Pal + Coordinator [Community Assistance Program]

Description

Now Hiring: Part-Time PAL+ Coordinator [Community Assistance Program]

Average of 25 hours/week

Starting Pay: $19.00/hour

Bilingual Spanish/English skills required

Prefer: Veterinarian or Animal Shelter Services experience

General

The PAL+ Coordinator is a rewarding position focused on helping low income community members access subsidized cost spay/neuter, and basic wellness for their pets though the Prevent-A-Litter + program at Animal Friends Alliance. This position is responsible for the organization, implementation and communication of this program. The PAL+ Coordinator works closely with PAL+ Program clients to ensure clear communication between the client and the spay/neuter clinic and supports the clients needs. This position requires learning a wide range of policies and procedures and use of independent judgment and training to take appropriate actions with various situations. The PAL + Coordinator position is part-time. Work is to take place primarily on site at the Animal Friends Alliance Mulberry Campus with options for some remote work.

Major Duties and Responsibilities:

• Provides quality in-person, online and telephone support for the PAL + program.
• Updates, reviews and processes PAL+ applications in a timely manner.
• Communicates with applicants to assess needs, schedule appointments and follow up on care received as needed.
• Answers questions and concerns of prospective clients and helps them to access the program application.
• Clearly reports information to other departments including development, client service teams and vet teams about PAL+ clients and their needs.
• Educates staff, volunteers and the public about PAL+ program in person.
• Recruits volunteers to assist with the program as needed.
• Tracks all related statistics information to assist with trends, grants, budgeting and the annual strategic plan.
• Works closely with the Community Pet Resources Manager to ensure the program is running smoothly and concerns are being addressed.

Other Duties:

• Learn basic duties of other departments and support other departments and staff as able.
• Understands and operates by Animal Friends Alliance's Core values.
• Regular and timely presence on-site.
• Work Environment:
• Work performed in an animal clinic setting.
• Potential for exposure to zoonotic diseases and cleaning chemicals.
• Potential for exposure to dangerous and fractious animals.
• Potential exposure to high noise levels when in kennel area.
• Potential for animal bites and scratches while handling animals.
• Unusual Demands:
• Work is subject to frequent interruptions.
• Employee is subject to work weekends, holidays and beyond the normal scheduled hours of work.
• Employee is subject to work outside in a variety of weather conditions.

Requirements

Education/Experience:

Education

• Preferred: Effective written and verbal communication in Spanish as well as English.

Experience:

• Preferred: Minimum of 2-years' working in human or animal welfare fields.
• Valid Driver's License: N/A
• Sincere interest in Animal Friends Alliance's mission & vision.

Knowledge:

• Knowledge of Google Suite including Gmail, Docs, Chat, Hangouts and Sheets.
• Knowledge of video conferencing applications.

Skills:

• Effective verbal communication skills for in person and telephone contact.
• Effective written communication skills for email communication.
• Excellent customer service skills, particularly with a variety of client situations.
• Basic computer skills.
• Detail oriented.

Abilities:

• Able to work as a team member within several departments.
• Able to prioritize duties and perform multiple tasks.
• Able to work in a high-stress, fast-paced environment.
• Ability to learn, retain and communicate a wide variety of information.
• Able to work autonomously.
• Able to work within a budget.
• Able to learn new software systems quickly.

Physical, Sensory and Mental Requirements

Physical Requirements

Frequent:

• Sit, Stand, Walk, Bend, Squat, Kneel, Crawl, Reach above head, Push/Pull objects & reaching above head.
• Exposure to hazards: Biologic, Chemical, Noise, Sharp instruments.
• Exposure to marked changes in temperature.

Occasional:

• Write legibly.
• Use of a microwave.

Sensory Requirements:

• Can distinguish smells: IMPORTANT
• Can distinguish tastes: N/A
• Can hear normal tones: REQUIRED
• Can hear soft tones: REQUIRED
• Can distinguish temperatures by touch/proximity: IMPORTANT
• Eyesight: Normal/corrected to 20/40: REQUIRED
• Eyesight: Close eye work: REQUIRED
• Color Recognition: N/A

Mental Requirements:

• Can read, speak and write English: REQUIRED
• Can control emotions (remain calm under verbal abuse): REQUIRED
• Has a positive attitude toward and willingness to work on a diverse team and with a diverse range of clients: REQUIRED
• Can handle stress: REQUIRED

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.