Dispatcher

Opportunity for a pleasant, well-spoken individual in our commercial service department as a dispatcher/customer service representative. Knowledge is plumbing and/or HVAC is preferred, but not required.

Must be able to effectively communicate with team members and customers. Must be punctual, have a friendly personality, able to work in a team setting, and have good phone/computer skills.

Excellent pay and benefits for the right person. We are a drug free workplace.

Essential Duties and Responsibilities:

• Answer the phone.
• Book services calls along with handling other office calls.
• Review of daily and future work schedule.
• Review works order and invoices to ensure accurate material, labor, and equipment charges have been applied by field personnel.
• Enter all information on work to be performed per the customer.
• Resolves customer issues (missed appointments and reschedules) along with our scheduling system in a courteous, professional and timely manner.
• Performs customer confirmation calls
• Additional duties and responsibilities as assigned.