SES Dispatcher

Location:

Charlestown is a beautiful 110-acre continuing care retirement community located just minutes from Baltimore in the charming neighborhood of Catonsville, Maryland. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states—and growing.

We are hiring a Security/Emergency Services Dispatcher for our gated retirement community. This position dispatches emergency and routine calls for service as well as develops relationships with residents and visitors, providing personalized customer service and hospitality that exceeds expectations.

Compensation: Starting at 19.00 per hour; based upon years of experience.

How you will make an impact:

• Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
• Monitor the Emergency Call System for independent living
• Track the status of residents involved in emergency situations
• Monitor Fire Alarm System
• Dispatch ambulance, private ambulances, or 911 as needed
• Provide assistance to other departments, as needed

What we offer:

• Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law.
• 401k for all employees 18 and over. Company contribution up to 3% once eligible.
• Gated community with 24/7 security
• Free onsite parking at all of our communities and corporate offices
• Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
• Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.
• A culture of diversity and inclusion, which builds on our values, vision, and mission

What you will need:

• High school diploma or GED required
• Prior experience in 911 call-taking/dispatching or Emergency Medical Services (preferred)
• Ability to maintain composure, deal calmly with emergencies and ambiguity, and to learn quickly when facing new problems. Must have situational awareness
• Ability to communicate calmly with Residents, visitors, and all levels of staff; act in a reassuring manner and adept at diplomacy and tact while displaying good judgment

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.