Dispatcher

Summary:

The DCS Customer Service Representative works in the Transportation Customer Service Center of DCT. The representative works with the team to provide quality transit information to riders, potential riders and the families and agencies who serve them, drivers, and mobility staff. Specifically, this person will most often work on the phone and computer to communicate schedule information, driver manifest, problem resolution and general information questions about DCT services.

Location: Denton MD and/or Chestertown MD

$700.00 sign on bonus on 6-month anniversary date if employed with DCS and all required training was completed within the mandated 90 days.

Benefits offered through the State of Maryland to enroll during the initial 30 days of employment for full time -hourly.

· Medical Benefits (2 plans to select from)

o CareFirst BC/BS EPO or PPO (includes vision)

o United Health care EPO or PPO (includes vision)

· Prescription drug Coverage

o CVS Caremark

· Dental Coverage (2 plans to select from)

o Delta Dental

o United Concordia

· Accidental Death and Dismemberment Benefits

· Life Insurance plans -Basic & Supplemental

Additional benefits offered.

· Short Term Disability

· Long Term Disability

· AFLAC

· Blood Bank Membership

· Sam’s Club Membership -If available due to limited quantity of membership.

· 401(K) Savings Plan after completing one year of service and at least 1,000 hours.

o The company matches 100% of the first 3% and 50% of the next 2% of your contribution amount.

· State Employee Credit Union (SECU)

· Personal Time:

o 2 days per year are available after 90 days of service.

· Paid Sick Leave:

o Accumulation of 1 sick day per month, available after 90 days of service.

· Vacation

o 1-2 years 10 days on 1-year anniversary

o 3-4 years 12 days

o 5-14 years 14 days

o 15+ years 20 days

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have a valid driver's license with no more than 4 points? It cannot be a provisional or learners permit.

Experience:

• Dispatching: 1 year (Required)

Ability to Commute:

• Denton, MD (Preferred)

Work Location: In person