Dispatcher

Essential Functions:

• Receives and dispatches emergent and non-emergent calls for the EMS system
• Records, documents, and reviews dispatched calls and radio traffic for quality assurance
• Participates in dispatcher meetings and training as required on a recurring basis
• Maintains and keeps an up-to-date equipment inventory of all physical property as it pertains to the dispatch operation
• Performs daily operation and required data maintenance of the Computer Aided Dispatch service, radio, recorder, and other dispatch systems
Performs related work as required.

Knowledge, Skills and Abilities:

• Use logic and demonstrate well-developed phone, in-person, and written communication skills
• Monitor/assess performance of self to make improvements
Demonstrate excellence in critical thinking, communication, and conflict resolution

Education and Experience

• Experience in the field of EMS or public safety, preferred
• Two years’ experience in two-way radio systems, preferred
• Experience as an EMT or Paramedic, preferred
• Experience in a call center, preferred
High school graduate or diploma

Physical and Mental Requirements:

• Ability to sit for extended periods with occasional standing
• Ability to write, talk, and hear with moderate ambient noise
• Memorization/concentration, learning/knowledge retention, preparing/analyzing data, use of interfaced communication devices (phones, computers, radios, etc), emotional and behavioral self-regulation, interacting with others, high stress situations
• Able to lift up to 50lbs