Dispatcher *(New Salary)*

Responsibilities:

Responsibilities: This full time position is part of the Dispatching Team and will oversee, dispatch, monitor and schedule over 140 Student Drivers and NEMT(non-emergency medical transportation) Drivers throughout their shift. Extensive utilization of routing software and handling of incoming calls. Assist office staff with other administrative duties.

Tristar Transportation is located on the North end of Columbus and is a 3rd generation family run business. We offer a competitive salary, benefits, PTO and an excellent family/work balance atmosphere

Job Duties:

• Maintain and review routing software for dispatching and routing of drivers; proactively manage and modify routes/schedules to improve services throughout the shift
• Monitor multiple vendor portals for requests and real time updates; ability to multitask is imperative
• Responsible for driver phone calls for information regarding scheduling issues and field situations; notify supervisor when situations call for escalation
• Provide stellar customer service to clients while coordinating new trip requests.
• Resolve problems and/or complaints quickly and efficiently
• Assists all Tristar drivers and supports overall office phone coverage
• Other duties assigned by the Transportation Manager

Qualifications:

• 2+ years of dispatching experience a must along with strong data entry skills
• Must be technically savvy and able to navigate web based software, and tools such as Google docs, sheets, etc.
• Experience in dispatching platforms such as RoutingBox, MediRoutes, TripSpark, etc. required; NEMT industry experience a plus
• Must have previous customer service and scheduling experience
• Strong driver management skills; enjoys a fast paced work environment
• High School diploma required
• Excellent verbal and email communication skills; excels in customer service
• Effective problem-solving abilities and troubleshooting skills
• Ability to work independently and possess strong attention to detail
• Must have professional phone etiquette skills and strong ability to multitask

About Tristar Transportation

Tristar is Central Ohio’s largest specialized transportation company and we are growing. We’re a local, mission-driven, family-owned business that provides the best in-class transportation for 25+ Central Ohio school districts, local agencies, and medical facilities. We excel in offering safe, reliable, flexible rides for students with disabilities, and adult NEMT. With over 32 years of experience, we know what it takes to get our clients from A to B on time, safely, and with dignity.

Tristar Transportation uses a team approach. This job description is meant to be an overview of the position and could expand into other responsibilities as company needs dictate.

Tristar Transportation Co. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Health savings account
• Paid time off
• Referral program

Schedule:

• Day shift
• Monday to Friday

Experience:

• Dispatching: 2 years (Required)

Work Location: In person