Director Of Community Resources

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Office of Community Empowerment and Opportunity (CEO) provides leadership on issues of economic justice by advancing racial equity and inclusive growth to ensure that all Philadelphians share in the city's prosperous future and by alleviating the immediate impact of poverty on individuals, families and communities.  CEO is Philadelphia's Community Action Agency (CAA); CAAs are private or public agencies created by the 1964 Economic Opportunity Act and federally designated to receive Community Services Block Grant (CSBG) funding.

Guiding Principles (We believe...)

• The people of Philadelphia deserve the opportunity to live happy, healthy, full lives. 
• City Government should both recognize its culpability in creating and sustaining inequity and aspire to its responsibility to provide opportunities, represent the best interests, and promote the well-being of all residents. 
• People can offer meaningful insights into both personal experiences and how systems around them function. 
• Poverty is a deliberately created systemic issue and city government can lead in calling for justice and dismantling the barriers that often prevent opportunities. 

Values (How we work)

• Dignity: We actively respect our individual colleagues and people in the community.
• Inclusivity: Our work is more beneficial, valuable, and valid when our full range of experiences, knowledge, and skills can contribute.
• Persistence: We recognize the challenges inherent in this work, and when we get discouraged, we find ways to be resilient, lift each other up, and push forward.
• Accountability: We are transparent and honest about our plans, our actions, and our results.
• Honesty: We create a space to have healthy, honest dialogues about systems, people, and misconceptions and then communicate truthfully.

The Director of Community Resources is responsible for compiling and ensuring execution of comprehensive plans, goals of all Community Resource activities and programs. The Community Resources programs currently include Benefits Access Mobile Unit, Community Health Workers, and CRC outreach teams. The Director will be charged with creating strategy, developing standards and operational modifications for the teams they supervise. Regular monitoring reports and internal and external weekly reports are the responsibility of the director. 

This position is part of the Place-Based Initiatives unit and is responsible for identifying best practices to be used across the broader organization. This team provides focused one-to-one support related to individual needs identified through community engagement process or participation in CEO-funded programs; connects individuals to benefits and resources that seek to improve individual health and/or social determinants of health. 

Essential Functions

• Plan, create and execute comprehensive community resourcing projects for a variety of internal and external stakeholders. 
• Strategic planning and oversight including creation of staff goals, weekly reports tracking progress to goal, and training designed to support all staff meeting weekly goals. 
• Preparing and submitting periodic reports on program activities and achievements and on progress toward overall goals; develops and prepares comprehensive and special program plans. 
• Prepares or participates in the preparation of various reports to federal and state funding agencies. 
• Attending and conducting meetings with health officials to discuss problems and policy issues. 
• Other duties as assigned. 

Competencies, Knowledge, Skills and Abilities

• Experience with coordinating outcome data. 
• Strong understanding of data driven work and analytics. 
• Experience in managing programs, including supervising staff and ensuring program impact. 
• Strong interpersonal skills and ability to work with senior level decision makers and elected officials. 
• Excellent oral and written communication. 
• Critical thinking and problem-solving skills. 
• Ability to create and oversee the implementation of realistic action plans. 
• Ability to anticipate and meet deadlines, understanding of Philadelphia's diverse communities. 
• Proven success managing a team in high stress environments. 
• Strong leader with a proven track record of success. 
• Proven project manager. 
• Training and/or facilitation experience. 
• Ability to demonstrate flexibility and exercise sound judgement. 
• Complex problem-solving skills are essential. 
• Detailed oriented. 
• Ability to learn quickly. 
• Proficiency in creating realistic action plans. 
• Ability to anticipate and meet deadlines. 
• Ability to support staff and model best practices. 

Work-Life

Working hours are generally 37.5 hours per week. Our team is currently hybrid with both virtual and in-office days, however the position can opt to come in the office each day if desired

• Four year college degree, Master's Degree preferred; equivalencies in formal advanced degree and experience.
• Previous work in non-profit or public sector is ideal. 
• A strong community engagement background is a plus. 
• (6) years of progressive management experience required; (2) years must be in a senior level managerial capacity. 

Supervisory Responsibilities

Community Resources Managers

Other Specialties, Certifications, Physical Requirements, and Work Conditions

• Regular, predictable attendance is required
• Successful candidate must be a city of Philadelphia resident within six months of hire

TO APPLY: Interested candidates must submit a resume and references.

Salary Range: $80,000 - $95,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA's Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx