Director Of Child Support And Well-Being (Internal Hsph Applicants Only)

About the position type:
This position is full-time, benefit-earning and unclassified. Unclassified positions are non-permanent (at will) and are not subject to HR law/rules. You must be a current regular or probationary employee of Hennepin County's Human Services and Public Health (HSPH) department to apply for this position. Limited duration employees not eligible.
This position is internally classified as a Director.
Click here to view the job classification specification.
NOTE: You must attach a resume and cover letter (PDF or Word) with your application materials to be considered for this position.
In this position, you will:

• Provide senior level leadership of Well-Being and Child Support services including leading over 380+ staff in the management, planning, and coordination of operations to ensure services are customer-focused and enhance resident access to education, employment, and income and operate in compliance with federal and state laws and regulations.
• Work with department leadership to create organizational vision and strategy, leading with purpose.
• Ensure a collaborative, diverse, energizing, supportive and nimble work culture and develop future leaders.
• Work with the Director of Financial administration and Deputy County Administrator to develop and monitor budgets, revenues, and expenditures.
• Work across Hennepin County to foster alignment, promote cross-disciplinary partnerships within and across departments, and service areas that affect the people served by collaborating and sharing data and co-creating solutions that lead to better outcomes for Hennepin County residents.
• Work across the organization and with community partners to reduce and align work to reduce racial disparities for residents.
• Use and develop agency performance and community level data and analytics to continuously improve processes, policies, practices with a focus on improving outcomes for residents/families/children.
• Provide leadership to further department-based strategies that align with county goals, mission and core values for diversity, equity & inclusion.

Need to have:
One of the following:

• Eleven or more years of management or administrative experience.
• Bachelor's degree or higher in a field related to the business and seven or more years of management or administrative experience.

And the ability to demonstrate the Director competencies:

• Customer Focus - Dedicated to meeting the expectations and requirements of current and potential customers; establish and maintain effective relationships with community groups; ability to communicate customer focus to the organization.
• Integrity and Trust - Widely trusted; seen as a direct, truthful individual; keep confidences; admit mistakes; establish and maintain trusting and respectful relationships with others.
• Create Vision & Purpose - Communicate a compelling and inspired vision and sense of core purpose; can inspire and motivate all staff.
• Relationship Management - Ability to develop and maintain professional relationships with partners on the county, regional, state, and national level; forges effective partnerships with labor organizations and values union involvement in decision making where appropriate; ability to establish and maintain effective relationships with community, advisory boards and elected officials.
• Organizational Management - Direct and administer complex and changing programs and services.
• Diversity, Equity, and Inclusion - Foster commitment and build support for a diverse and inclusive organization that reflects the residents we serve.
• Leadership - Provide effective leadership to direct reports and the organization; is an experienced, passionate, energetic, and visionary leader with excellent people and communication skills; ability to link actions back to vision and mission.
• Strategic Resource Management - Effectively manage a broad spectrum of resources including human resources, financial and capital projects, and technology.

Important attributes:

• Experience:
  • Leading and managing staff.
  • Ensuring budgets and finances to strategically manage and align with department wide fiscal framework and targets.
  • Working with relevant state and federal laws, statutes, and regulations, including standards of practice and administration of programs.
  • Being innovative and using data to improve program performance and measure outcomes.
  • Leading in a complex organization, cross-functional management, and/or integrated services design and delivery in a human services agency or related area.
  • Leading leaders to strategize for future staffing needs, succession planning, and coaching and mentoring of new leaders to achieve organizational results and equity.
• Knowledge and demonstrated ability to examine and directly address the impacts of structural and institutional racism and successfully apply diversity, equity, and inclusion best practices to reduce disparities, including:
  • Leading an environment where team members follow a holistic and responsive approach for service delivery specifically with BIPOC communities.
  • Working understanding of cultural differences and the impacts of culture on service effectiveness, organizational effectiveness, and effective relationships with staff, partners, and those we serve.
• Ability to:
  • Communicate and engage effectively with employees at all levels of the organization, as well as with community members and other governmental organizations.
  • Lead through ambiguity and change.
  • Use data to lead and build a data informed culture.
  • Execute the principles of effective and inclusive change management.
  • Working with community providers to advance strategic outcomes and reduce disparities experienced by county residents.
  • Analyze existing community needs and develop practical and effective delivery programs, integrating efforts with communities to provide effective, person-centered services.
  • Establish and maintain effective relationships with elected officials, administrators, directors and managers, community leaders and groups.

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.

This posting may be used to fill current and future vacancies.
Watch this video for application best practices and tips.
This position may have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.
If you have any questions, please contact:
Corinne Miles
Corinne.Miles@hennepin.us