Child Support Officer

Salary: $30.73 - $36.15 Hourly
Location : Shakopee, MN
Job Type: Full Time
Job Number: 2023-00145
Division: Health & Human Services
Department:Child Support
Opening Date: 12/28/2023
Closing Date: 1/16/2024 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: 300
Job Summary
The eligible register developed from this posting may be used to fill future FT and PT vacancies within this classification.
Under the direction of the Child Support Supervisor performs a variety of complex professional and paralegal tasks related to locating parents, the determination of paternity, establishment, enforcement, and collection of Child Support obligations. Conducts investigative interviews with non-custodial parents and custodial parents. Negotiates agreements of Child Support matters. Prepares legal documents and provides testimony in Expedited Process and District Court hearings on Child Support cases. Work is performed in an office setting.
Pay range shown is hiring range. Range goes up to $90,236 with outstanding performance.
Essential Duties
Prepares all legal documents for court actions in the expedited process and District Court related to paternity, establishment, and enforcement actions. Provides Court with credible testimony of facts of case. Represents the County in private dissolution actions when public assistance is being expended.
Uses all available resources to locate absent parents.
Negotiates statutory issues with all interested parties during court processes. Negotiates payment compliance agreements and settlements.
Manages and prioritizes assigned caseload of complex Child Support and foster care cases; takes additional steps for cases identified as having safety concerns.
Determines appropriate financial information to complete adjustments and reconcile account balances.
Demonstrates knowledge and understanding of human behavior, cultural diversity, and language barriers to ensure equitable service delivery.
Analyzes cases to determine appropriate jurisdiction to proceed with a legal and enforcement action within Minnesota, other states, and other countries.
Conducts fact-finding investigations of financial resources of both parties. Completes investigative interviews as appropriate.
Works the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals.
Performs other related duties as required or assigned.
Minimum Qualifications
Requires:

• High school diploma and 6 years of related experience OR
• High school diploma and 1 or more years of post-secondary education and 4 years of related experience OR
• Associate's degree and 2 years of related experience OR
• Bachelor's degree

*Related experience must be in Child Support, determining eligibility for public assistance programs, collections or case aide in a social services agency, or paralegal/legal assistant in family law.
Preference given for computer aptitude, investigative interviewing, and preparing cases for administrative/appeal hearings. A valid driver's license is required.
Selection Process
Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to the hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.
Note - Intermittent, Temporary, and PT positions less than 20 hrs per week are not eligible for benefits.
Benefits: (Benefit offerings can and do change on occasion.)
A comprehensive benefits package is provided for all employees who work 20 hours per week or more. For detailed benefit information visit the Scott County Benefit Hub at

• Health Insurance - Four-tier plan option available
• Dental Insurance - Four-tier plan option available
• Life Insurance
• Flexible (Pre-Tax) Spending Accounts
• Post-Retirement Health Care Savings Plan
• Long-Term Disability
• 11 paid holidays annually
• Paid Time Off (PTO) or Vacation & Sick Leave
• Paid Parental Leave
• Employee Assistance Program
• PERA (Public Employee's Retirement Association) Retirement Plans
• On-Site Occupational Health Nurse
• Active Health & Safety Teams, Committees, and Programs

Other great benefits available:

• Short-Term Disability
• Credit Union Membership
• Deferred Compensation Plans
• Minnesota Benefit Association
• Vision Plan
• Scott County Employees Association
• Spirit of Scott
• Federal Student Loan Forgiveness
• Training Opportunities

Scott County has adopted a Total Rewards philosophy!
Scott County is an employer of choice, supporting, encouraging, and engaging employees through focused employee investments and workplace programs and offerings that promote and foster individual and organizational well-being. The net result of this philosophy is public service excellence.
Our goal is to address the multiple facets of employee well-being via 6 different program delivery "buckets." These buckets encompass different topic areas, benefits, and initiatives that the County invests in to achieve Total Rewards. These buckets include physical health, workplace social/belonging, work/life balance, financial security, training and development, and emotional health.
You can read more about the 6 buckets
01
Please select the answer that best describes your level of education:

• No High School Diploma or G.E.D.
• High School Graduate or possess a G.E.D.
• Less than 1 yr of college or technical school
• 1 or more but less than 2 yrs college or technical school
• Associate's Degree
• 2 or more but less than 3 yrs college
• 3 or more but less than 4 yrs college
• Bachelor's Degree
• Schooling beyond Bachelor's level

02
If you possess a degree(s), please list the degree(s) you possess and your program area of focus (e.g., BS in Education):
03
Please select the answer that best describes your work experience (full-time equivalency) in Child Support, determining eligibility for public assistance programs, collections or case aid in a social services agency, or paralegal/legal assistant:

• No Experience
• Up to 11 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• 48 to 59 months
• 60 to 71 months
• 72 to 83 months
• 84 to 95 months
• 96 to 107 months
• 108 to 119 months
• 120 or more months

04
With which of the following do you have professional work experience (select all that apply):

• Child Support
• Determining eligibility for public assistance programs
• Collections or Case Aide in a social services agency
• Paralegal or legal assistant in family law
• None

05
Please briefly describe the related experience you listed in the previous question, including employer(s) and job title(s).
06
Indicate which of the following skills you have used in a work setting: (Check all that apply)

• Investigative Interviewing
• Conflict Management
• Negotiations and/or mediation
• Verifying income and/or assets-collection
• Preparing for and/or testifying in court, administrative hearings or appeal hearings
• Related work experience in the courtroom, such as clerking or Guardian Ad Litem
• None of the above

07
Please briefly describe the related experience you listed in the previous question, including employer(s) and job title(s).
08
Please indicate with which programs or software you have intermediate level ability: (Check all that apply)

• MS Word
• MS Excel
• MS Outlook
• PRISM
• MAXIS Programs/Software
• Electronic Case Management system
• No computer program or software experience

09
Please briefly describe the related experience you listed in the previous question, including employer(s) and job title(s).
10
Do you possess a valid driver's license?

• Yes
• No

11
In which languages are you fluent? (select all that apply)

• Spanish
• Russian
• Somali (or related dialect)
• None of the above

12
Is there anything else you want to add that you think is pertinent to the position?
Required Question