Child Support Officer, Principal

DescriptionThe Child Support Services area of the Human Services and Public Health department is seeking multiple Principal Child Support Officers to join their team. The Child Support Services division is responsible for establishing orders for Child Support, daycare, and medical support, initiating actions to establish paternity, enforcing court orders, and reviewing cases for legal action. Click here to watch a video about the Child Support Officer role.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500referral bonus.

For more information visit theemployee referral programpage.Location and hours:This position is remote. Remote employees may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable.

Based on the business needs for this position, individuals must reside in Minnesota or have approval to work from a state authorized by Hennepin County as approved for out-of-state remote work. For a complete listing of allowable states, click here. Candidates must currently reside in or be willing and able to relocate to Minnesota or one of the approved states.

Employees living out of state are responsible for all travel expenses when required to come on-site. Individuals who do not reside in or are not willing to relocate to one of these states will not be considered.Work hours will typically be Monday through Friday from 8 a.m.- 4:30 p.m.New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.About these position types:These are full-time, benefit-earning positions.These positions are internally classified as a Child Support Officer, Principal.Click here to view the job classification specification for Child Support Officer, Principal.Qualified candidates will be invited via email to take a math and writing assessment online, on your own computer. Assessments will take approximately 60 minutes.In these positions, you will:* Initiate action to establish financial obligations and/or paternity and prepare cases for ongoing enforcement activities to assure appropriate distribution of payments.* Conduct client interviews involving sensitive issues and explain program requirements.* Perform legal activities to include preparing case facts, creating legal documents, attending court hearings, and interpreting court orders.* Work with third parties (county attorneys, private attorneys, financial institutions, and/or other jurisdictions) to secure Child Support.* Prepare reports and respond to inquiries; collect and report workload data.* Perform program-specialized functions (e.g., lead work, training, client advocacy).Need to have:* One of the following:* 18 months or more of experience as a Senior Child Support Officer.* Approved equivalent public sector experience.Nice to have:* One or more years of customer, public, or social service experience.* Experience as a Child Support Officer in a Minnesota county* Experience with:* Collecting financial obligations and/or being a debt collector.* Utilizing a computer and mainframe computer systems.Ability to:* Perform mathematical calculations.* Learn, understand, and clearly explain complex Child Support regulations to many different audiences via phone and written communications.* Work collaboratively and effectively with other service areas.* Maintain confidential data and comply with data privacy requirements.* Respond positively to the challenges of high-volume work and changing priorities; de-escalate conflict situations and resolve problems.Candidates with fluency in another language, in addition to English, are encouraged to apply.

Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.About the department:Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected.

By helping one, we help the other.About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations.

This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more atThe Bridge(login as a guest).Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.Your future. Made here.This posting may be used to fill current and future vacancies.This position may have access to systems or other documentation that contains HIPAA data.Invitations to interview will be based upon an assessment of education and experience.Final candidates may be required to complete a background check.Criminal background checks: Applicants with convictions are not automatically disqualified.

Each case is considered on its individual circumstances and the type of work.If you have any questions, please contact:Katie BakkeKatie.Bakke@hennepin.us