Director Of Care Transformation - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Directs operational program planning, deployment, delivery, optimization, and sustainability support to impact affordability performance across national markets
• Identify and propose Institutional Value process opportunities and solutions
• Work in this role impacts multiple markets and sites at a national scale
• Develops standard materials for each initiative, and owning initial market-facing presentations and overall market/key stakeholder relationships
• Coordination and completion of Institutional Value programs and process activities across various functional areas.
• Reviews, creates, and/or maintains workflows to ensure operations efficiency, quality, and financial performance
• Uses data to drive prioritization/feasibility conversations internally within the relevant markets
• Leads and directs implementation across markets
• Builds/maintains/manages market stakeholder relationships across multiple layers and functions
• Ensures program success by
• Reducing barriers for program implementation teams
• Anticipating and responding to potential roadblocks
• Engaging market operational stakeholders (executive and physician leaders)
• Providing solution finding efforts as challenges arise
• Distributing performance management reporting to market leaders and synthesizing information for optimization
• Plans and facilitates regional Steering Committee meetings
• Ensures performance is tracked accurately utilizing internal tools and processes (e.g., dashboards; scorecards; reports)
• Conducts deep dive program reviews with relevant internal and/or external stakeholders to identify opportunities for continuous improvement
• Works collaboratively to inform new, innovative, or complimentary program ideas at scale
• Collaborates with and oversees efforts of other relevant team members to align on meeting expectations, material prep, and division of roles
• Directs others to resolve highly complex or unusual challenges that affect major functions or disciplines with an iterative process for continuous improvement
• Interacts with senior management by providing thoughtful analysis on key decision points to drive initiatives forward
• Directs resolution of barriers affecting unit cost management programming across various functions and disciplines
• Demonstrates understanding of budgeting and forecasting tools, terminology, and processes
• Analyze program performance and variances throughout the year, and recommend and/or make necessary adjustments and corrections
• Demonstrates high levels of Emotional Intelligence while engaging leadership and other stakeholders
• Support/develop/ensure understanding of and adheres to relevant policies, procedures, and regulations
• Trains and educates internal stakeholders on relevant policies and procedures
• Provides input into, develops, and/or modifies policies and procedures relevant to programs
• Ensures internal and/or external partners adhere to program agreements

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of relevant experience (e.g., consulting, strategy, healthcare operations, medical group, health plans, program evaluation, data analytics, data science)
• 5+ years program development, coaching, and mentoring experience
• Track-record of success with change management in a healthcare setting
• Willing and able to travel up to 50%

Preferred Qualifications:

• Data literacy and basic proficiency with Excel
• Proven aptitude for and facility with change management and Care Transformation processes
• Congeniality and EQ to influence without authority – candidates must be comfortable with not owning decision-making rights, but finding ways in which to guide conversations over time to the desired outcome(s)
• Presentation skills to effectively communicate roadblocks, successes, and overall program operations
• Coachability and flexibility to function in a highly dynamic environment

Essential Behaviors, Skills, and Attitudes:

• Demonstrated proficiency in consultative skills when addressing complex inquiries from clients, vendors, and customers
• Solid interpersonal and client service skills
• Analytical thinker with ability to perform root cause analysis, prepare and implement action plans, and lead initiatives
• Proven leadership skills and the ability to collaborate across functions and with all levels of the organization and with outside physicians and potential business partners
• Ability to recognize interdependencies of process and how changes impact overall integration efforts
• Highly developed persuasion and influence skills; able to influence without authority
• Willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive work environment
• Demonstrated ability to create, refine and manage new business processes; demonstrated business expertise
• Ability to give and receive thoughtful feedback
• Ability to delegate appropriately
• Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
• Excellent presentation and communication skills (written and verbal)
• Ability and willingness to maintain open and clear communication with teammates, clients, and vendors
• Ability to thrive in an environment of ambiguity and autonomy; flexibility and ability to manage multiple projects, deadlines, and multiple priorities in a fast-paced, changing, and evolving work environment

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $122,100 to $234,700 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.