Desktop/Tech Support: Iii (Senior)

Workway is a professional staffing firm, working with organizations across the country to place exceptional candidates. No matter what position within the organization, you'll experience tremendous professional satisfaction in an environment where they genuinely support and appreciate each other.
We are looking for a Desktop/Tech Supportresponsible for specific duties listed below.
Your specific duties will include:

• Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices.
• Configures workstations for new users and upgrades existing equipment and software.
• Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues.
• Utilizes ticketing and hardware asset management system.
• Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.
• Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.

Specific qualifications for the position include:

• Relevant Bachelor's degree or equivalent combination of education and experience
• At least 3+ years of experience, preferred 5+ years
• Proficient Windows and Mac troubleshooting and support
• Mobile device computing skills
• Basic network troubleshooting and support
• Microsoft 365 knowledge
• Basic hardware troubleshooting
• Ability to perform Root Cause Analysis

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.