Desktop Support Technician Ii

Job Title: Desktop Support Technician II

Location: Bethesda MD 20814/Annapolis MD 21401

Duration: 3 Months Contract to hire

Shift timings: Monday thru Friday 8 to 5

Payrate: $25/hr. on W2 without benefits

Job Description

Is this position remote or in person? In person

Candidate must be US Citizen

• What will the primary day-to-day responsibilities entail for this person? Machine configuration/Software break-fix (Windows Os-Apple IOS) Deskside support services (deskside and remote) Hardware break/fix (HP-Dell-Apple). Onsite hardware repair Client incident updates (in person/on the phone/ Service Now) Process parts ordering and returns See job duties below

• What are the TOP 2 required skills that candidates must have? Deskside software/hardware and customer support experience

• What will the work schedule be for this position? (M-F? 8-5? Overtime? On-call?): M-F 8am–5pm

• How many overall years of experience should this person have? 2+ years of deskside support experience

• Do they need any specific certifications or education? A+, HP, Dell

• If contract to hire what is the conversion rate? $24.25

• How many miles per day will the contractor be driving? N/A

• What is the exact work location or city, state, or zip? 4747 Bethesda Ave, Bethesda MD 20814