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SalaryAbout Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities
Pearton is looking for Field Support Technicians. The qualified individual will perform a variety of duties in support of end users for IT hardware and/or software using knowledge in all aspects of computer design, functionality, system operation, and infrastructure. Handles IMACs and basic incidents - laptops, desktops, printers/plotters, Mobile Device Management. Field Technicians will be handling moving equipment between sites, install and configure network devices (i.e. network printers, scanners, plotters, PCs, etc.) Troubleshoot escalated problems with network printing and scanning devices. VIP 'white glove' escalations will also be part of this role
What you will do:
Required Qualifications:
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Target Salary Range
$86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range
EEO
An Equal Opportunity Employer including Disability/Veteran.
Our Values
Benefits
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities
Pearton is looking for Field Support Technicians. The qualified individual will perform a variety of duties in support of end users for IT hardware and/or software using knowledge in all aspects of computer design, functionality, system operation, and infrastructure. Handles IMACs and basic incidents - laptops, desktops, printers/plotters, Mobile Device Management. Field Technicians will be handling moving equipment between sites, install and configure network devices (i.e. network printers, scanners, plotters, PCs, etc.) Troubleshoot escalated problems with network printing and scanning devices. VIP 'white glove' escalations will also be part of this role
What you will do:
- Experienced with Windows 10 and macOS operating systems
- Logically map network drives
- Install various software packages
- Connect to and configure printers and plotters
- Setup, connect and configure computers, monitors, and peripherals
- Remove and/or install computer internal hardware components
- Must be able to troubleshoot computer issues using various methods
- Other duties as assigned
Required Qualifications:
- BS/BA and a minimum of 8 years; MS/MA and a minimum of 6 years. Additional years of experience maybe accepted in lieu of the degree
- 6+ years experience working in a customer-facing technical support role, including Service Desk/Help Desk/Desktop support
- Experience with both Windows PCs and MacOS X workstations
- Proven work experience as a sr. desktop Support Technician.
- Experience with a variety of COTS tools (Cylance and BigFix Image awareness a plus) and the ability to learn new tools quickly
- Familiarity with cloud environments including Azure, AWS, and Google Cloud is a plus
- Active Directory Management experience
- One or more of the following: Microsoft MCP, Apple ACSP, CompTIA A+/ Net+ certifications
- ITIL Foundations (or ability to obtain ITIL Foundations certification within 3 months of joining)
- Experience with Service Now
- 6+ Years experience with Windows and/or MAC troubleshooting
- 6+ Years experience with mobile device troubleshooting with iPhone, iPad, and Android
- 6+ years' experience working with customers either face to face or remote setting.
- Must be a US Citizen
- Must be able to obtain and maintain the required agency clearance
- Federal customer experience supporting HHS, preferably NIH desired
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Target Salary Range
$86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range
EEO
An Equal Opportunity Employer including Disability/Veteran.
Our Values
Benefits
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
- Paid Time-Off and Holidays
- Retirement
- Life & Disability Insurance
- Career Development
- Tuition Assistance and Student Loan Financing
- Paid Parental Leave
- Additional Benefits
- Medical, Dental, & Vision Care
