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Form of workCVP is seeking Desktop Support Technicians, Level 2, to join our growing team. Desktop Support Technicians will perform a variety of duties in support of end users for IT hardware and/or software using knowledge in all aspects of computer design, functionality, system operation, and infrastructure. Handles IMACs and basic incidents - laptops, desktops, printers/plotters, Mobile Device Management. Field Technicians will be handling moving equipment between sites, install and configure network devices (i.e. network printers, scanners, plotters, PCs, etc.) Troubleshoot escalated problems with network printing and scanning devices. VIP 'white glove' escalations will also be part of this role.
Responsibilities- Support Windows 10 and MacOS operating systems
- Logically map network drives
- Install various software packages
- Connect to and configure printers and plotters
- Setup, connect and configure computers, monitors, and peripherals
- Remove and/or install computer internal hardware components
- Must be able to troubleshoot computer issues using various methods
- Other duties as assigned
- BS/BA with 6 years of experience
- Experience working in a customer-facing technical support role, including Service Desk/Help Desk/Desktop support
- Experience with both Windows PCs and MacOS X workstations
- Proven work experience as a sr. Desktop Support Technician.
- Experience with a variety of COTS tools (Cylance and BigFix Image awareness a plus) and the ability to learn new tools quickly
- Familiarity with cloud environments including Azure, AWS, and Google Cloud is a plus
- Active Directory Management experience
- One or more of the following: Microsoft MCP, Apple ACSP, CompTIA A+/ Net+ certifications
- ITIL Foundations (or ability to obtain ITIL Foundations certification within 3 months of joining)
- Experience with Service Now
- 6+ Years experience with Windows and/or MAC troubleshooting
- 6+ Years experience with mobile device troubleshooting with iPhone, iPad, and Android
- 6+ years' experience working with customers either face to face or remote setting.
Desired Qualifications
- Federal customer experience supporting HHS, preferably NIH desired
About CVP
CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation and build a healthy, safe, and equitable world-a future we call What's Next.
What do we do? We do work that matters like advancing mental and behavioral health, streamlining immigration, and improving access and outcomes for underserved populations including Veterans, people experiencing homelessness, and rural American residents.
How do we do it? Our team of industry experts deliver integrated, innovative solutions in Healthcare Research & Technology, Digital Transformation, Data Science, Cybersecurity, Marketing Communications & Change Management, and Strategy & Transformation.
Why do we do it? Our core values define the CVP culture, guide our decisions, and enable our client-focused mission. We're relentlessly focused on making a difference and building What's Next for our clients and their customers.
We believe diversity, equity, and inclusion are essential components of our individual and collective success, and our commitment to hiring and supporting Veterans has earned us three HIRE Vets gold medallions. Join us to start or advance your career with a mission-focused firm transforming healthcare, enhancing security, and making government work better.
Customer Value Partners, LLC is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.
Employment Type: FULL_TIME
