Desktop Support Technician

Desktop Support Technician

Responsibilities:

This resource is part of the Hardware team – responsibilities include:

· -Deploying new hardware to end-users (PCs, laptops, thin clients, virtual machines, monitors), imaging PCs and laptops, software installation, and troubleshooting.

· -Replacement of PCs that are at the end of their lease cycle, and configuration of virtual machines.

· -Preparation of desktops and other equipment for disposition. Properly recording all related desktop hardware data into the asset management system.

· -Occasional travel to other Maryland offices to work as needed

Capability:

· -Extensive experience with desktop hardware, installing software applications, operating systems, and network connectivity.

· -They must be customer service-oriented and initiative-taking in anticipating and resolving problems while maximizing efficient use of computing resources.

· -Familiarity with ServiceNow and with Excel. Must be organized and have good written and oral communication skills.

· -Able to work independently, but also work as a member of the team to meet the larger team goals.

Job Types: Full-time, Contract

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• desktop hardware: 2 years (Required)
• installing software applications: 2 years (Required)
• operating systems: 2 years (Required)
• network connectivity: 2 years (Required)
• customer service-oriented: 2 years (Required)
• ServiceNow: 2 years (Required)
• Excel: 2 years (Required)
• Deploying new hardware to end-users: 2 years (Required)
• PCs, laptops, thin clients, virtual machines, monitors: 2 years (Required)
• imaging PCs and laptops: 2 years (Required)
• software installation: 2 years (Required)
• troubleshooting: 2 years (Required)

Ability to Commute:

• Owings Mills, MD 21117 (Required)

Work Location: In person