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Form of workJob Description
Required Skills / Qualifications:
- Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
- Strong Microsoft Operating System installation(Win10 / MAC OS X) and troubleshooting skills • Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices Stong knowledge on Mac OS, and building of Mac machines , and pushing applications via Mac servers
- Strong experience in troubleshooting MS office , O365 (Outlook, Word, Excel, Powerpoint etc)
- Strong Desktop support knowledge including hardware, software, and networking concepts •
- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
- Good knowledge of MAC OS, IPAD and Android devices
- Knowledge of windows Image build process and SCCM deployments
- Good knowledge in handling RF scanners, industry level label printers ( Zebra, etc )
- Experience in handling managed print services , corporate / network printers.
- Basic understanding of Audio/Video equipment and conference room setup
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.
- Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld – Blackberry, Android & IOS support knowledge
- Strong Customer service skills
- Strong written and verbal communication skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc
Additional Responsibility
- Might need to travel to other sites based on demand and requirements.
- On-call requirement for P1/Urgent issues outside regular support hours (local business hours).
- Handle operations and customer requirements as per process and agreed SOW.
- Possible rotational shifts.
Vastek Inc is managed by a group of dedicated professionals having rich experience of over years in Healthcare, IT consulting and staffing. We are a certified minority owned, Small business company head quartered out of San Diego, with coverage all across United States, Canada, Mexico, Italy and India. We specialize in Engineering, Validation, Regulatory, IT and NON-IT related areas primarily focused on Pharmaceutical / Life Sciences and Medical device companies.
