Dental Office Manager

Job Type
Full-time
Description
Mosaic Dental Collective (MDC) is seeking a dedicated and experienced Dental Office Manager. The Practice Administrator plays a crucial role in overseeing the successful operations and growth of multiple dental practices within your designated geographic area. Leveraging your exceptional leadership skills and extensive experience in the dental industry, you will guide and support your practice teams to deliver outstanding patient care, operational excellence, and financial success. The Practice Administrator will collaborate with clinicians, their regional manager, and MDC leadership to ensure all clinical operations function with excellence, drive year over year growth, streamline processes, and uphold our core values and operating principals.
If you are a dynamic leader with a drive to deliver outstanding patient care and align with our core values and operating principles, we encourage you to apply to become a part of a unique spectrum of talent that is the Mosaic team. This role offers a competitive salary, benefits package, and the opportunity to make a significant impact on the growth and success of our awesome dental practices.
This position reports to the VP of Operations. This is a hybrid role requiring a candidate to be located in the Placerville, CA area. Requiring the ability to commit to 50% travel by their own vehicle to their assigned practices.
What You'll Be Accountable For

• Operational Leadership: Provide strategic direction and leadership to multiple practice locations. Ensure adherence to company policies, procedures, and best practices across 3-5 locations. Address operational challenges promptly and proactively to minimize disruptions.
• Financial Management: Ensure KPIs (Revenue, Starts, Collections, Billing, etc..) are established in conjunction with the VP, of Operations and our Chief Operating Officer. Develop and monitor budgets for each practice, ensuring financial targets are met. Analyze financial performance, identify trends, and implement strategies to improve revenue and reduce costs. Optimize insurance billing, collections, and accounts receivable management.
• Team Development: Recruit, train, and mentor office staff, fostering a culture of teamwork, excellence, and continuous improvement. Conduct regular performance evaluations, provide constructive feedback, and support professional growth opportunities. Must be present in every practice a minimum of once weekly, with underperforming practices requiring further attendance.
• Quality of Care: Ensuring every patient has an exceptional and remarkable experience each and every time they interact with our offices is paramount to executing on our core values. Every patient should be greeted warmly, energetically and with enthusiasm that is carried throughout their visit and at each interaction with our offices and our employees. Uphold the highest standards of patient care and ensure compliance with regulatory requirements and industry standards. Monitor patient feedback and implement improvements to enhance patient satisfaction and loyalty. Responsible for conducting regular spot checks (exterior and interior of each practice), inspections and audits of each practice and team.
• Strategic Growth: Collaborate with corporate leadership to develop and execute strategic plans for your assigned practices, driving growth and market expansion. Identify new business opportunities and partnerships to increase patient volume and revenue. Evaluate market trends and competitive landscape to make informed business decisions.
• Communication and Reporting: Maintain clear and effective communication channels between practices, clinical teams, and Mosaic leadership. Generate regular reports on key performance indicators, financial metrics, and operational achievements within the region.
• Other duties as needed

Schedule
Monday - Friday 8:00a - 5:00p
Requirements
Your Work DNA

• You thrive under pressure with grace and apparent ease. Your positivity and can-do attitude emanate from your being.
• Your exceptional time management, follow through, and organizational skills has everyone asking how you manage everything so effortlessly.
• You are a proactive learner who is constantly looking to improve personally and professionally.
• You love to always be in the know and you aren't afraid to ask when you don't know.
• You thrive in a highly autonomous environment, and value collaboration (yes, both!)
• You effectively navigate ambiguity to uncover requirements, need, intent, to develop insights and create action plans.
• Wicked sense of humor and strong team-orientation - adaptable, flexible, and able to work remotely.
• Flexibility is your middle name whether you're working on a large recruiting project with multiple hires or handling an urgent project.
• You value the candidate experience and an inclusive process above all else during the recruiting process.
• You are committed to building our employment brand and spreading the message. You embody MDC's Core Values.

Your Background

• High School diploma or GED required, Bachelor's degree in Healthcare Administration, Business Management, or a related field preferred.
• Minimum of 3-5 years of experience in dental practice management.
• Strong business acumen with a proven track record of achieving financial targets and operational goals.
• Exceptional leadership and team-building skills, with the ability to motivate and develop diverse teams.
• In-depth knowledge of dental practice operations, regulatory compliance, and industry trends.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficiency in using practice management software and Microsoft Office suite.
• Open Dental experience a plus
• Perio Office experience preferred.

Commitment to Equity, Diversity, and Inclusion (EDI)
MDC is committed to growing and celebrating our diverse, people-powered culture. We embrace and encourage the many varied, wonderful differences that our workforce embodies. Together we cultivate human connections that empower each of us to bring our authentic and unique selves to work every day. We expect that MDC employees treat each other with respect, seek to understand our differences, and work to find commonalities, building up our MDC community as one team.
Work Environment
The position requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and computer.
MDC participates in e-Verify; however, we adhere to state or federal laws & regulations regarding non-participation where applicable. Feel free to ask us about this if you have questions.
MDC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by federal, state, or local laws. We support and encourage diversity!
Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of work visas at this time.
Location: Multiple practices - Fair Oaks, CA (Main) - Woodland, CA - Yuba City, CA
Reports To: VP, Operations
Department: Practice - Operations
FLSA Status: Exempt
Note: This job description is intended to convey information essential to understanding the scope of the Regional Manager position. It is not exhaustive and may be subject to change or modification to meet the needs of MDC.
Salary Description
$65,000 - $75,000 DOE