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Form of workDescription
POSITION SUMMARY
The Dental Administrative Assistant is responsible for the front desk operation of the dental clinic. This entails all aspects of patient check-in and check-out including gathering and verifying all patient information, entering charges and collecting patient fees. This position will answer incoming phone calls, schedule patient appointments and prepare bank deposits. Must be a great team player, self-starter, work quickly and efficiently under pressure, have problem solving skills, excellent customer service skills and work well with a diverse population.
REPORTING RELATIONSHIPS
This position reports to the Director of Dental Operations. No other roles report to this position.
ESSENTIAL JOB DUTIES and FUNCTIONS
While living and demonstrating our Core Values, the Dental Administrative Assistant will:
- Actively participate in the achievement of patient satisfaction and office production goals by working efficiently and providing a high level of patient service
- Verify patient demographics, ensure correct insurance information is on file and collect co-pays
- Dental billing
- Coordinate all aspects of patient care
- Cheerfully greet and check-in patients
- Answer and direct phone calls
- Schedule appointments
- Accurately maintain detailed patient records in a fast-paced environment
- Perform clerical duties such as copying, faxing, filing, emailing, etc.
- Professional demeanor throughout the work day
- Assist with other duties as needed
- Perform other duties as assigned
Requirements
REQUIRED QUALIFICATIONS
- One year of medical or dental office experience preferred
- High school diploma or equivalent required
- Experience with dental billing software preferred
- Able to multi-task without losing quality work
- Certified Dental Assistant is a PLUS, not required
- Proficiency in Word, Excel, PowerPoint and e-mail
- Must be reliable and punctual
- Must have attention to detail
- Must be able to perform effectively in a fast-paced environment with many changing priorities
- Must be professional and customer service oriented to deliver quality excellent care
- Ability to work independently and with a team
- Professional written and verbal communication and interpersonal skills
- Willingness to work a flexible schedule and cover at other clinics when necessary
