Data Entry Clerk

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Data Entry Clerk to join our amazing culture. As a Data Entry Clerk, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Data Entry Clerk.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Responsible for entering item data requests into the Item Management system and verifying success across all system platforms including:
• Utilizing a HelpDesk ticketing platform.
• Adhering to service level and time requirements and reviewing efficiency.
• Possessing the ability to problem solve and adapt to ambiguous information.
• Employ consistency throughout the system.
• Will be required to do product research to verify accuracy of item requests, including:
• Online research
• Engaging with CTC colleagues
• Collaborate with multiple groups to optimize processes to promote understanding, effectiveness and efficiency within the team.
• Looks for opportunities to standardize data and find solutions to enable optimal functionality for the organization.
• Responsible for ensuring data quality and integrity is maintained by enforcing company governance rules.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Good analytical skills necessary to assess and interpret data, identify problems, and define solutions.
• Good personal communication skills to support colleague, cross-team, and technology partner interaction.
• Active participation in internal training projects with capacity to train others.
• Ability to adapt to schedule changes and re-prioritized responsibilities as needed.
• Ability to respond effectively to changes in situation or information.
• Proficient to facilitate a collaborative working environment for customers and colleagues.
• Good conflict resolution skills and relationship building capability.
• Shows initiative – regularly engages in proactive behavior and looks for opportunities.
• Attention to detail and ability to multi-task.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more…

Requirements:

Education: High School/GED or equivalent experience

Minimum Experience: 2+ years of experience in operations, or other relevant area

Preferred Experience: (but not required):

• Experience in electronic security industry and/or fire alarm preferred but not required.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)