Customer Support / Order Processor

• 112 hours of PTO per year.
• 7 paid company holidays per year.
• Medical and Dental Health Insurance (AMF pays 100% for the employee).
• IRA retirement savings plan. 

• Develops & maintains positive relationships with customers.
• Reads and interprets customer purchase orders, drawings and special instructions; as an output, enters order information including requirements, schedules, and pricing into a business software system.
• Serves as product quality liaison between customer and AMF. Researches and documents corrective actions and responses to customer issued quality nonconformance notices.
• Answers customer emails and phone calls providing information on company services and status of orders.
• Effectively communicates and meets customer expectations while presenting a highly professional and customer centric focus.
• Obtains status of jobs from production personnel and effectively communicates to customers as needed.
• Prepares UPS, FedEx or freight carrier documents for shipment.
• May enter purchase orders and order parts and supplies from suppliers.

• High School diploma or GED is required.
• Has a minimum of 3 years experience in a related function and manufacturing environment.
• Possess excellent interpersonal and communication skills, both oral and written.
• Ability to multitask and work under pressure.
• Familiar with CNC components and assemblies made from aluminum and stainless steel alloys.
• General understanding of typical Mil-Spec special processes for chem-film, anodize, passivation, organic coatings, etc. or other similarly constructed specifications.
• Previous experience working in an ISO 9001 or similarly regulated company is a plus..
• Proficiency with Microsoft Office and Quickbooks products.
• Has valid Florida driver's license and reliable transportation to and from work.

• Primarily works in an air conditioned office but also requires visits to the shop production area which is non-air conditioned. 
• Temperatures in the shop may fluctuate with outside weather conditions and chemical fumes may be present.
• Use of safety equipment may be required in shop when necessary (safety glasses, hearing protection, etc.).

Accurate Metal Finishing of Florida provides premier metal finishing services for commercial and specialized high tech industries including Aerospace, Automotive, Firearms, Marine, Medical and Military. AMF has been in business since 1988 and is located in Brevard County Florida near the Kennedy Space Center.email: hr@accuratemetalfl.com