Remote Customer Support Agent

Why Foundever™

Go further with Foundever™. Are you ready to move your career forward? We are looking for Remote Customer Service Agents to join our team of incredible people. At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our Customer Support roles - our modernized application technology benefits our customers and you! Sykes and Sitel are now Foundever.

You'll shine as a Remote Customer Service Agent assisting customers for a variety of clients, while working in the comfort of your home. All our calls are inbound calls only- no cold calling.

Work with Us and You’ll Enjoy:

Pay: $12-$17/hr

• 100% Paid Professional Training
• Health Benefits
• Medical
• Dental
• Vision
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Everbetter wellness program
• Internal Mobility (84% of our managers are promoted within)

Qualifications

• Flexibility to needs of business
• Must have High School Diploma or GED Equivalent
• 18 years of age
• 25 wpm typing
• Bring Your Own Device (some positions)
• Computer (Windows 10, 4 Gigs RAM, Processor 1.5 Ghz minimum)
• Stand Alone Monitor (19 inch)
• Hardwired internet connection (no satellite or wireless) Required Internet Speed is 5.0 Mbps Down/ 3.0 Mbps Up
• A Working Phone Line (Home Phone or Mobile)
• Home office must be noise/distraction free environment
• Desk and an ergonomic chair

Core Responsibilities:

• Effective verbal and written communication skills
• Exceptional customer service background
• Interacting effectively with variety customers
• Passion to independently meet and exceed goals
• Ready to help and provide a memorable and delightful experience

Location Requirements:

Location: Remote

At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands.

Military Friendly:

Foundever™ is a 2023 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: $12.00 - $17.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 10 years
• 11+ years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• No experience needed
• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

Work Location: Remote