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SalaryJoin Our Team at Capital NYC!
Are you passionate about providing exceptional Customer Support? Do you thrive in a fast-paced environment where your leadership skills can shine? Look no further! Capital NYC is seeking a dynamic individual to fill the role of Customer Support Manager at our Miami, FL location.
Job Title:Customer Support ManagerLocation: Miami, FL Salary Range: $50,000 - $70,000
Job Description: As the Customer Support Manager at Capital NYC, you'll be at the forefront of ensuring our customers receive top-notch assistance and satisfaction. You'll lead a dedicated team of support representatives, overseeing daily operations, and implementing strategies to enhance customer experience.
Responsibilities:
- Lead and motivate the Customer Support team to meet and exceed performance goals.
- Develop and implement support processes to streamline operations and improve efficiency.
- Handle escalated customer inquiries and provide resolutions promptly and courteously.
- Analyze customer feedback and implement strategies for continuous improvement.
- Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
Qualifications:
- Proven experience in a Customer Support role, with at least 2 years in a managerial or supervisory position.
- Excellent communication and interpersonal skills.
- Strong leadership abilities with a focus on coaching and development.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Proficiency in CRM software and other relevant tools.
Benefits:
- Competitive salary with opportunities for growth and advancement.
- Comprehensive health benefits package, including medical, dental, and vision.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Dynamic and inclusive work environment with opportunities for professional development and training.
Don't miss out on this exciting opportunity to join the Capital NYC team and make a difference in the lives of our customers! Apply now and let your passion for Customer Support shine!
