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SalarySunVena is looking for a highly motivated candidate for a Support Specialist role. The position will report to the Office Manager and will be an integral member of the team focused on developing consistent processes. This role is responsible for acting as the initial touchpoint for Customer Support and directing new business to the appropriate parties. This is a hybrid position.
Key Responsibilities:
- Comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.
- Perform receptionist duties such as answering incoming phone calls, emails and messages and directing them to the appropriate parties for follow up.
- Sort and distribute communications effectively in a timely manner
- Organize office and assist management in ways that optimize output
- Create and update records ensuring accuracy of all information
- Schedule and plan meetings and appointments
- Monitor Incoming Channels for Customer Support issues.
- Maintain trusting relationships with suppliers, customers and colleagues
Qualifications
- Must have excellent written and verbal skills to communicate with city employees, fellow team members, clients, and vendors.
- Must show a high level of attention to detail.
- Proven experience in an office or other administrative assistant role or experience in a forward facing customer service position, in-person and via phone.
- Proficiency in Microsoft suite, google workplace & utilizing CRM’s
- Analytical abilities with a drive for problem solving.
- Bilingual Preferred
Preferred skills:
- Basic office administrative knowledge
- Understanding of solar PV equipment and installation standards
- Basic knowledge of residential electrical and structural systems
Computer Skills:
- Proficient with computers and the following applications: Microsoft Word, Excel & GoogleSuite
Schedule
Monday - Friday
Location
9216 Palm River Rd Unit 206 Tampa, FL, 33619
SunVena is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
