Address
Form of workAre you organized, customer service driven and adaptable? Do you like to multi-task and problem solve?
U.S. Legal Support seeks a Customer Support Specialist that has great multi-tasking capability, manages time effectively, and an excellent communicator. Customer Support Specialist duties include serving as a liaison between the company and clients/customers for our Remote Depo platform and similar offerings (Live Litigation and WebEx).
If you possess these qualities, consider joining our legal service team in office role in Florida!
Customer Support Analyst Job Functions:
- Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution
- Analyze a customer's service needs and refer to other service or technical departments for follow up as needed
- Assist clients, witnesses, and reporters with starting Remote Depo as needed
- Extensive knowledge on the ins and outs of remote tools including but not limited to Remote Counsel, Live Litigation, WebEx, and BOX
- Provide accurate, valid, and complete information by using the right methods/tools
- Work with clients to resolve issues and ensure service is conducted with integrity and professionalism
REMOTE DEPO SUPPORT LINKS:
- Create and send Remote Depo links
- Stay up to date on scheduling changes/standing orders, and make appropriate adjustments to Remote Depo links
- Extensive knowledge on the ins and outs of remote tools including but not limited to Remote Counsel, Live Litigation, WebEx, and BOX
- Work with clients to resolve issues and ensure service is conducted with integrity and professionalism
Perks and Benefits
We provide our Customer Support Analyst with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!
Requirements
All you need to be a Customer Support Analyst High School Diploma! A minimum of 2-3 years of customer service experience, litigation experience is a plus.
Apply today!
Check why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support
