Address
Form of workBecome part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world’s largest and most elite brands safer from cyber threats. At Maverc we have a powerful mindset based on our core values of being accountable, helpful, adaptable, and focused. Maverc Technologies is a proven and effective small business partner and consultant, recognized as a leader in providing cyber security and IT services to the Federal, State, and local Government and within the Intelligence Community. Maverc Technologies is seeking an Customer Support Technician to support one of our State Agency customers.
Job Duties and Responsibilities
- Provide support for customers remotely with password or access issues.
- Document work performed and resolutions(s).
- Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
- Support customers in ISA Utility with role assignment, account activation, and password reset.
- Maintain up to date customer and technician information in ITSM ticketing system.
- Manage incoming requests from customers and generate ticket in ITSM ticketing system for resolution or escalation to additional IT teams.
- Participate in team projects, meetings and assignments.
- Responsible for reading and following the Procedures and Policies.
- Responsible for understanding and enforcing Policies and Procedures.
QUALIFICATIONS AND EXPERIENCE
- Exceptionally self-motivated and directed
- Superior analytical and problem-solving skill
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Ability to write technical documentation
Education: High School Diploma, or equivalent.
Experience: Minimum of 1-2 years of Call Center experience. 1 year of computer software, account password reset, and network connection troubleshooting experience is a plus.
