Customer Services Specialist I - Lumber

Founded in 1936, Roseburg Forest Products is a privately owned company and one of North America's leading producers of particleboard, medium density fiberboard and thermally fused laminates. Roseburg also manufactures softwood and hardwood plywood, lumber, LVL and I-joists. The company owns and sustainably manages more than 600,000 acres of timberland in Oregon, North Carolina and Virginia, as well as an export wood chip terminal facility in Coos Bay, Ore. Roseburg products are shipped throughout North America and the Pacific Rim. To learn more about the company please visit www.Roseburg.com.

Purpose

Deliver a differentiated customer experience by taking full ownership of the order fulfillment processing cycle and providing accurate and timely information to internal and external clients.

Key Responsibilities

• Embrace ownership of the order fulfillment cycle from order receipt, manufacturing, logistics to A/R processes
• Resolve issues or questions regarding orders, shipment status, and invoicing discrepancies quickly and efficiently
• Assist in ensuring the correct clients are booked in the order file and the orders support the sales team’s strategy/volume allocation
• Provide accurate order entry
• Act as a liaison between the mills and the customers
• Take direct ownership of the quality of the service provided to internal/external customers
• Build positive relationships with the Sales team and support their customers and territories proactively and efficiently
• Be proactive in monitoring Customer Pick Up’s by reaching out to the customers ensuring timely pick-ups within Roseburg’s guidelines
• Work with Inside Sales to plan for inventory in customer and vendor managed inventory sites
• Be a proactive and positive team player assisting where directed
• Assist with Client Portal initiative
• Active engagement with SalesForce
• Align decisions with Roseburg’s strategic goals
• Active engagement with the company’s One Roseburg initiative
• Understand and embrace Roseburg’s core values
• Any other additional responsibilities that the Client Services Supervisor assigns

Required Qualifications

• High school diploma and 2+ years of relevant experience
• Strong customer service skills
• Ability to work in various computer platforms
• Self-starter capable of working with minimal supervision
• Ability to multi-task in a changing fast-paced environment
• Outstanding verbal, listening and written communications skills
• Ability to use initiative, experience and judgment in performing daily tasks
• Positive demeanor and the ability to function with in a team
• Ability to work West Coast and East Coast hours as needed

Preferred Qualifications

• Previous industry-related experience

AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS