Payroll Specialist/Customer Service Specialist

STOP searching for a job and join our local team of payroll professionals that support businesses nationwide! GNSA is seeking career-minded individuals who want to learn and develop expertise that will be valuable for the rest of your career. We will teach you how to use our systems and you will provide your aptitude for solving problems and thinking on your feet in a fast-paced environment.

GNSA is a professional outsourced service provider of payroll services, Human Resource Management Systems, workers compensation and benefits administration, and time and attendance solutions to our small to mid-sized client base. We are currently seeking an additional Customer Service Specialist / Payroll Specialist to join our fast-paced team environment.

Job Duties Include:

• Supporting client queries regarding payroll, tax, benefits via email and phone
• Processing weekly, bi-weekly and monthly payroll for our roster of clients
• Researching and resolving any problems on client’s account
• Preparation and shipping of sensitive client and employee pay statements and yearly tax forms
• Preparing periodic reports of earnings, taxes, and deductions as requested by the client or employee
• Assisting team members with projects as assigned

Minimum Qualifications Include:

• Proven excellence in Customer Service -- must be able to, and enjoy, speaking with people (our clients)
• Basic skills in Microsoft Office products, particularly Word, Excel, Outlook
• Comfort with Office Equipment (telephone, printer/copier)
• Attention to Detail as well as excellent Organization, Planning and Prioritization skills
• Ability to work in a team environment, take direction from multiple sources and offer assistance where needed
• Ability to make quick decisions in a fast-paced work environment
• Excellent communication skills, oral and written
• Ability to work under pressure and meet critical deadlines
• Enjoy learning and applying new skills quickly
• *Attendance: This full-time position requires regular and punctual attendance adhering to the department schedule set in accordance with company needs.

Preferred Requirements:

• 1-2 years of office-related experience and/or training
• 1-2 years Payroll Customer Service

GNSA provides a full range of benefits including:

• Remote Work Flexibility after 60-90 days
• 100% paid medical, dental, vision, life, short and long term disability for employee only
• Employer match on your 401k
• 9 paid holidays
• 10-25 days of PTO each year based on your longevity
• Longevity Bonus'

Supplemental pay types:

• Bonus pay
• Commission pay

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Portland, OR