Customer Service Specialist 2 (Rentals And Events)

Job Type
Part-time, Temporary
Description
Job Type: 6 month seasonal through October 2024
Benefit type: Part time Non-Benefited -Seasonal
Benefits available: For a full description of our benefits, please click here
About the job:
Come join our friendly and dedicated Rental and Events team to help manage our reservations process and assist with special events! You'll be responsible for performing varied Customer Service duties including reception, customer transactions, and general office assistance.
A Day in the Life:
The information provided below encompasses the typical duties and capabilities linked with this classification. Duties may include, but are not limited to the following:

• Provides excellent Customer Service both externally and internally. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
• Answers multi-line telephone and greets occasional patrons at the front desk, providing park and facility rental guidelines and reservation processes.
• Utilizing the district's registration software to reserve various rentals, such as park shelters, business use in the park, and reservations at Aspen Hall and Hollinshead Barn. These are financial transactions that can include refundable deposits.
• Identifies and reports safety concerns promptly to the appropriate person(s).
• Provides various clerical duties such as data entry, word processing, filing, photocopying, printing facility use agreements, and maintaining electronic (spreadsheet) schedule of rentals.
• Occasionally monitors rental sites and reports any damage or cleaning needs.
• Performs emergency support as directed in the emergency action plan.
• Acts as a Mandatory Reporter; reports incidents of child abuse/neglect.
• Communicates and reports safety concerns promptly to the appropriate person(s).
• Performs other job-related duties as assigned.

Schedule:
Typical schedule is Monday through Friday; 10:00 AM to 2:00 PM
Occasional evening and weekend work depending on departmental needs
This is a part-time (20 hours per week) limited-duration position through October 2024.
Requirements
What you'll need for success:
Strong Knowledge of:

• Customer service standards;
• Cashier and money handling procedures;
• General office practices;
• Multi-line telephone systems; and
• Basic math, spelling, English grammar.

Skill and Ability to:

• Communicate effectively, tactfully, and professionally with the public and all contacts, including in person, by phone or e-mail;
• Maintain focus and organize and prioritize own work with frequent interruptions and distractions;
• Work independently while also able to work cooperatively with others;
• Navigate difficult conversations or conversations with upset people while maintaining rapport;
• Proficiently operate a variety of office equipment including computer, phone system, and copy machine;
• Work effectively with frequent interruptions;
• Demonstrate excellent multi-tasking skills;
• Create a positive, constructive and respectful relationship with staff and the general public.

What we're looking for:
Education, Experience, and Training

1. Must be a minimum of 16 years of age; AND
2. High school diploma or currently attending school; AND
3. Some previous related volunteer or work experience in Customer Service or food service; OR
4. Any satisfactory combination of education, experience and training.
5. Bilingual in English and Spanish preferred

Position Specific Requirement
This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver's license within 30 days with an acceptable driving history as defined by district driving policy.
If you do not have a driver's license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business.
Working conditions:
The following are working conditions, including environmental and physical demands, required for this classification.

• Duties are primarily performed in an office cubicle environment while sitting or standing at a desk
• Remain in a stationary position (sitting or standing) for extended periods of time, move about the office occasionally.
• Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Moving about on foot to accomplish tasks, particularly for long distance, occasionally
• Ability to maintain sustained concentration on computer screens; use keyboards and variety of peripherals.
• Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other works accurately, loudly or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Ability to have clarity of vision at 20 inches or less
• Ability to see objects or instructions with visual acuity at a distance of 3 feet or more, occasionally.
• The flow of work and character of duties involve normal mental and visual attention much or all of the time.
• Physical exertion includes the ability to lift, carry and push up to 15 pounds for books, files, manuals or boxes.
• Requires crouching, bending, kneeling or reaching to perform filing activities.

Supervision Received:
Works under the general supervision of the Rentals & Events Supervisor who assigns work. Receives direction and leadership from Rentals & Events Specialists. Carries out work independently, but work and decisions are typically reviewed prior to final execution.
Supervision Exercised:
Supervision is not normally a responsibility of this position.
Selection Process:
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. An offer of employment is contingent on the verification of credentials and other information required by Bend Park & Recreation District policies, including a background check and a driving history review when driving is required for position.
Equal Employment Opportunity:
Bend Park and Recreation District is an Equal Opportunity Employer
Application consideration and wage calculation:
To be considered for this position, applicants must have a complete online application. Your application materials and any submitted responses to the supplemental questions will be the basis for our evaluation. Incomplete information may result in disqualification and/or affect your starting wage.
Bend Park & Recreation District Core Competencies:
All positions with Bend Park and Recreation District are subject to district and position competencies. Below is a list of the most critical competencies for this position. Additional competencies are required for the position and may change based on needs. A complete list of the competencies is available from Human Resources.
• Accountability • Customer Service Orientation • Safety • Judgment and Decision Making • Teamwork and Cooperation • Results Orientation •
To be considered for this position, applicants must have a complete online application. Your application and submitted responses to the supplemental questions will be the information we use for our evaluation. Applicants are asked to provide certification that they are a veteran or disabled veteran to receive veteran's preference.
Salary Description
$19.30- $22.00