Customer Service Specialist

A local Optician is looking to hire a Contract Customer Service Specialist. As a Customer Service Specialist, your mission will be to act as a representative of our company to provide top quality service to our customers.

Contract: 2 Months with the potential to extend

Location: Grants Pass, OR

Pay: $16/ hourly

Hours: 6:00am-3:00pm or 7:00am-4:00pm

RESPONSIBILITIES

• Follow established processes to meet Customer Care Standards.
• Maintain positive, empathetic, and professional attitude.
• Develop strong product knowledge and procedures.
• Ensure one-call resolution with 100% follow-through.
• Communicate promotions and services effectively.
• Process orders accurately and efficiently.
• Document and resolve customer complaints promptly.
• Communicate effectively with supervisors and managers.
• Attend team meetings regularly.
• Participate in ongoing training and development.
• Provide quality Customer Service across various channels.
• Offer support and solutions within company policies.
• Identify and resolve customer queries professionally.
• Redirect customers to appropriate departments when necessary.
• Collaborate with team and other departments for customer satisfaction.

GOALS

• Quality Assurance – 90% Rating on calls/emails/chat interactions
• Transactions Per Hour – 8 Transactions per hour worked (6 for chat)
• Accessibility – 85% Availability, minimize unnecessary off line time
• Answered Interactions– 99% of Interactions are answered
• Attendance – Compliance to the attendance policy
• Development & Training – Completion of training and action steps

REQUIREMENTS

• Excellent communication skills (verbal and written)
• Customer-centric approach with a positive attitude
• Empathy and professionalism in dealing with customer concerns
• Strong knowledge of product portfolio and company procedures
• Attention to detail to minimize errors in order processing
• Ability to handle complaints and facilitate satisfactory resolutions
• Collaboration and teamwork
• Active listening skills
• Problem-solving skills to offer support and solutions to customers
• Adaptability to work across various communication channels (phone, email, chat)
• Time management skills to ensure timely resolution of customer issues
• Ability to follow through on commitments for one-call resolution
• Willingness to participate in ongoing training and development

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

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