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Form of work
SalaryCustomer Services Assistant
$16.16 hr/F1
Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit
Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.
Receive and process customers' orders.
Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
Maintain files and records; pulls and refiles records as needed; adds any new information.
May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.
Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise
Knowledge of retail or hospitality operations
Knowledge of computer and office applications
Customer service skills
Knowledge of bookkeeping procedures
Typical office environment. May require some lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with unpleasant physical situations.
Pre-employment drug testing may be required for this position.
Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.
For more information on Miami University’s diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.No
