Customer Service Specialist

Note:

• The position is Onsite.

Position Details:

• Position: Customer Service Representative
• Industry: Banking/Financial Services
• Job duration: 12 months (Possible Extension)
• Location: Pennington, NJ 08534 (Onsite)
• Shift: Monday - Friday (Any 8 hours between 7 AM - 11 PM) & Saturday, Sunday (Any 8 hours between 8 AM - 7 PM)
• Pay Rate: $21/hour

Roles and Responsibilities:

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at the point of call.
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients.
• Manage risk by accurately authenticating clients, fully adhering to policy/procedures, and proactively identifying and escalating potential risk.
• Navigate through multiple applications and tools to understand policy/procedures, gain clarity on various products/services and research, and resolve issues with client accounts.
• Display passion, and commitment and deliver an experience that improves our customers’ financial lives.

Required Skills:

• Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information.
• Computer Literacy and proficiency in using MS Outlook, Word, and PowerPoint.
• Ability to demonstrate flexibility and work well under pressure in a fast-paced, high call volume, and constantly changing call center environment.
• Strong communication skills, great grammar, and the ability to communicate with management, peers, and clients.
• Robust Customer Service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise.
• Ability to handle confidential matters and sensitive information responsibly.