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WE HAVE AN EXCELLENT OPPORTUNITY FOR A RECENT COLLEGE GRADUATE!
LEARN THE INS AND OUTS OF A GLOBALLY RECOGNIZED TECHNICAL DEVELOPMENT TRAINING PROVIDER AS A CLIENT SUPPORT SPECIALIST
COBBLESTONE is a premiere, accredited, global training provider for professionals in the life sciences and allied industries. We are powered by our passion and mission to improve our customer's skills and enhance their knowledge through high-quality training—their future is our business. We are seeking a dedicated Client Support Specialist (CSS) to ensure our clients have a positive experience and maintain our excellent brand reputation.
Reporting to our East Brunswick, NJ location, the CSS is a highly visible and important position. The CSS is the first person with whom our client interacts and must positively represent Cobblestone via phone, chat, and email. Every interaction could be a valuable, potential client, and the CSS must take every measure to engage by answering questions, solving problems, making course suggestions, and ultimately encouraging the client to register for a training course. Always a client advocate, the CSS works closely with the Cobblestone Team to ensure the client receives prompt and accurate service.
The CSS will report directly to the President. This is the perfect position for someone with prior Customer Service, help desk, sales, or other client-facing experience.
We are looking for someone who is:
- Eager to learn about the Technical/Regulatory /B2B Education business
- Able to manage issues with a solution-based approach
- Positive, and motivated to do a good job—both independently and when collaborating with colleagues
- Able to manage multiple tasks at once
- Organized and efficient, willing to learn and adapt, and ask questions
- Passionate about great Customer Service
- Dependable and accountable
Responsibilities and Duties:
- Handle client support related to incoming requests received through multiple methods (phone, chat, and email).
- Assist clients with training course selection and sign-up.
- Process group registrations—negotiate prices, uploading participant lists, and issuing invoices as needed.
- Respond to and resolve client inquiries through research and follow-up.
- Capture client information, inquiries, and the problem-solving process such as decisions made, actions involved and outcomes, including updates.
- Maintain up to date information in software system that is utilized by colleagues and management.
- Manage course evaluations and other client feedback and communicate to team members toward improving the client experience.
- Maintain a high level of client retention and Cobblestone’s positive image through proactive communications with all stakeholders.
- Review attendee participation to ensure appropriate CEUs are issued via certificates.
- Work closely with accounting department with payment questions.
Qualifications:
- College degree preferred or comparable experience in the adult training industry
- Experience in B2B client support
- Prior experience in a technical/scientific field highly valued
- Prior experience working with a global community highly valued
- Excellent interpersonal communications skills, both oral and written
- Proficient with Microsoft Office
To the Qualified Candidate WeOffer:
- A full-time position with an annual salary between $43,000 - $47,000
- Performance Incentive Programs
- Full Benefits: Medical Insurance, Paid Vacation, Holiday and Sick Time, 401K with company matching, Life, Long and Short-term Disability Insurance
- Professional development and training
- Casual and flexible work environment
We are an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
