Customer Service - Account Specialist

Job Title: Account Specialist – Customer Service

Location: 35 Broadway Rd, Cranbury, NJ 08512

Shift: (Monday – Friday, 8am – 5pm)

Position Overview/Position Responsibilities:

This is a role within Customer Service with the goal of receiving, troubleshooting, and releasing work to our Distribution Centers while also supporting process improvement initiatives when needed. This position will have a significant portion of their time dedicated to the day-to-day management of order flow for the assigned customer accounts while supporting key metrics and KPIs.

What we are looking for:

• High School Diploma or equivalent required
• Strong oral and written communications skills
• Strong organizational skills
• Intermediate knowledge of Microsoft Office. Word and Excel experience

Nice to have:

• 2-4 years of experience in a warehouse environment
• Strong Working knowledge of Microsoft Excel and Word and RF scanning equipment.
• Experience with internal auditing
• SAP experience
• Strong Excel skills

What’s In It For YOU:

• Safety-centric Environment with Inclusive Mindset & Culture
• Competitive Pay + Profit Sharing
• Pension Plan + 401K w/ Company Match
• Flexible Time Off: 30 Paid Days Off a Year
• Full Benefit Package (Medical, Dental, Vision, HSA)
• Free & Discounted Products @ L'Oréal Company Store
• Paid Parental Leave

Additional Benefits: Shift Differential & Opportunity for Overtime, Growing business with opportunity for advancement, Vacation purchase plan, Learning & Development Opportunities, Employee Resource Groups, Access to Mental Health & Wellness Programs, Tuition Reimbursement, Clean & Climate-controlled environment.

Full Job Description below:

Job Title: Account Specialist – Customer Service

Division : Consumer Products Division

Location : Cranbury, NJ

Reports To: Department Manager

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup.

What You Will Learn:

Responsible for order processing and order management of Consumer Products Division (CPD) business, while supporting key metrics and KPI’s.

Job Description:

• Review, edit and maintain customer order requests. Manage orders from receipt to delivery. Process orders through EDI utilizing the SAP system
• Respond to customer and or sales force inquiries, maintain order processing portfolio, problem resolving and provide various data reports
• Work closely with the accounts and sales force to ensure customer satisfaction and communicate with key personnel to obtain an understanding of the customer operations and business requirements
• Interface with the various departments: Inventory Management, Supply Chain, Finance, Credit & Collections, I&C, Sales and Sales Operations, Transportation and Distribution
• Actively participate in cross-functional Logistics Teams to improve existing processes and prevent/eliminate deductions
• Participate in Sales, Supply Chain teams and departmental meetings
• Perform special projects or tasks as required

What We Are Looking For:

• High School Diploma or equivalent required. 4-year college degree in Supply Chain or other Business-related discipline preferred.
• Prefer 1-3 years’ experience in related field
• Proficient skills in Excel, Word, and Outlook
• Excellent analytical skills
• Excellent communication, interpersonal and organizational skills
• SAP experience is preferred
• Ability to handle multiple projects simultaneously with strong attention to detail
• Enthusiasm to work in a fast paced, team-oriented environment
• Flexibility to work occasional extended hours as required
• Ability to present data collected and analyzed to senior leadership

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

What’s In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting

USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.