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SalarySmart Care Equipment Solutions is the trusted service leader in the commercial food equipment industry. We are seeking an experienced Service Delivery Specialist with strong computer and organizational skills. This position coordinates Customer Service requests from initiation to completion. Partnering with the operations department, the Service Delivery Specialist communicates the service schedule with the customer, and coordinates with Technicians while ensuring that the customer’s service request is completed in a timely manner.
- Point of contact for technicians to ensure that the customer's requests are handled and work orders are accurate
- Effectively manage work in progress including pro-active management of all open service orders that need parts ordered, are in waiting for parts status or have other special requirements
- Build and solidify associate and customer relationships to increase customer satisfaction and retention
- Review and resolve escalated service issues and find unique and repeatable ways of solving issues
- Prepares weekly/monthly execution plans for planned service agreements
- Procures parts-materials-tools
- Conducts Customer Service follow-up
- Facilitates the administration of warranty claims
- Maintains up-to-date client account information
Basic Qualifications:
- Ability to commute to Moorestown, NJ- This is an in-person role, no remote work available
- High school diploma or equivalent
- 3+ years’ experience in dispatch, Customer Service and/or restaurant management
- Intermediate experience in Microsoft Office / Window based environment
Preferred Qualifications:
- Ability to learn unique and proprietary software
- Ability to multi-task and prioritize with strong organizational and time management skills
- Ability to work independently with minimal direct supervision
- Excellent verbal and written communication skills
- HVAC/R industry experience preferred but will train the right person
- schedules service requests and handles client inquiries and concerns
- A team player with quality craftsmanship and a good attitude
- Good driving record with a clear background check and drug screen
Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply.
About the Company
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Job Type: Full-time
Pay: $19.00 - $26.00 per hour
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Experience:
- Customer Service: 1 year (Preferred)
- Microsoft Office: 1 year (Preferred)
Work Location: In person
