Address
Form of work
Salary```Duties```
- Provide exceptional Customer Service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Maintain customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Identify opportunities for upselling and cross-selling products or services
```Qualifications```
- Fluent in English, both written and verbal
- Strong data entry skills with high accuracy and attention to detail
- Multilingual or bilingual skills (Spanish is required. Ability to communicate with Portuguese-speaking clients a plus)
- Proven experience in a Customer Service role
- Ability to analyze customer needs and provide appropriate solutions
- Excellent communication skills, both verbal and written
- Ability to work well in a fast-paced environment
- Strong problem-solving skills and ability to handle difficult situations with empathy
We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent Customer Service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Ability to Relocate:
- Newark, NJ 07105: Relocate before starting work (Required)
Work Location: In person
