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SalaryJOB SUMMARY
This is a mid/senior-level management position under the general direction of the Senior Director of Customer Service and Compliance. This position manages the Customer Service Specialist functions of the Melbourne and Palm Bay offices and the Customer Service Analyst functions of the Titusville office. This position provides oversight in handling requests and inquiries from customers, and also manages the receipt, processing, and maintenance of property tax exemptions authorized under the law by ensuring the proper training of staff and timely dissemination of technical information.
ESSENTIAL JOB FUNCTIONS
- Plans, supervises, and evaluates the work and the development of subordinate managers and staff.
- Reviews and processes exemption applications and other service requests for their office and supports/augments staff as needed.
- Fosters employee growth by providing constructive technical guidance and performance feedback.
- Oversees the staff scheduling for the department.
- Communicates with the public about Florida statutes, legislative changes, exemptions and issues related to ownership, value, and research of property information.
- Coordinates service and support from other agencies and within the department for the operation of the office.
- Proactively works to resolve difficult situations that may arise with customers.
- Performs any other related duties as required or assigned.
- Associate degree in a closely related field, four (4) years related experience and/or training, two (2) years related management experience, or equivalent combination of education and experience.
- Five (5) years of supervisory or management experience preferred.
- Knowledge of the Computer Assisted Mass Appraisal (CAMA) system, and Microsoft Office applications (Word, Excel, Outlook).
- Valid Florida driver's license.
While performing the functions of this job, the employee is continuously required to stand, sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; frequently required to walk; and the employee must occasionally lift and/or move up to 50 pounds, regularly lift and/or move up to 25 pounds, continuously lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
SUPERVISORY RESPONSIBILITIES
Supervises less than ten (10) Customer Service Specialists. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
LEADERSHIP
Employees in this position organize work around broad organizational goals and processes. My supervisor oversees my activities through regular meetings.
WORKING CONDITIONS
Employees in this position work in a dynamic environment that requires them to be sensitive to change and responsive to changing goals, priorities and needs.
COMPLEXITY
Employees in this position perform work that encompasses advanced technical, scientific, legal, or mathematical concepts. Their work directly contributes to the implementation of specific policies, programs, or initiatives of the organization.
DECISION MAKING
Employees in this position follow basic guidelines for operational activities. They make decisions that govern the activities and behaviors of staff members. Their work directly impacts other workers, citizens or both.
RELATIONSHIPS
Employees in this position oversee and manage work involving multiple units. They work regularly with other managers to successfully meet the goals and objectives of the organization.
