Technical Support Technician

KLC Consulting, Inc.

Requirement for: Technical Support Technician – Cape Coral, FL

Contact: Maggie Manning: 850-270-9732, MManning@klcinc.us

Client: Florida Department of Transportation,2981 NE Pine Island Rd, Cape Coral FL 33909

Closes: March 8, 2024 by 2pm EST

For Term: Through 6/30/2024, with possible renewal, based on excellence in work provided, need and budget availability.

Telecommuting: Limited telecommuting is currently an option for this position. Candidates are expected to work a minimum of three (3) full days per week in the office. The selected candidate is required to work their first six months in the office. In the future, and at the Department's discretion, this option may return to full-time, in the office.

Work Hours: Flexibility to work hours between 7:00 AM & 6:00 PM Monday - Friday, either on a rotation or as part of a regular and on call work schedule.

Scope of Work:

· Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced Technical Support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.

· Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.

· Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff.

· Travel between FDOT locations required 25% - 40%.

Must Complete the attached Exhibit E Form, Resume Self-Certification Form (See Attachment)

Must Complete the following Education, Experience, and Skills Matrices

Educations, Experience, Knowledge, Skills, and Abilities Matrix

Education

Degree / Date of Graduation

University / School

Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education.

Experience

Years of Experience

Year Skills Last Used

Minimum of 2 years of experience.

Experience

Years of Experience

Year Skills Last Used

Skill Level (See Below)

1. Concentration and desire to work in desktop support.

2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.

3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.

4. Assist in coordinating audio-visual setup and videoconference support.

5. Assist with annual inventory scanning and equipment surplus.

6. Install, configure, and update software.

7. Participate in team projects, meetings and assignments.

8. Responsible for reading and following the Department’s Procedures and Policies.

9. Responsible for understanding and enforcing the Department’s Policies and Procedures.

10. Responsible for documenting solutions to Technology issues.

11. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.

12. Perform other related duties as assigned.

13. Ability to lift up to 50 lbs.