It Technician Ii

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

• Coordinates tasks, mentors and directs IT Tech I to ensure satisfactory project and task completion
• Installation and support of wired and wireless networks and infrastructure
  • Maintains and installs wired and wireless computer devices and networks
  • Maintains and installs VoIP Phones and supporting network infrastructure
• Ensures network & systems security by working with Systems Administration and Director of IT
• Troubleshoots determining causes of operating errors and researches solutions
• Trains customers on how to use email, Commercial Off The Shelf (COTS) Software and other applications
• Sets up new customer computers and manages access to appropriate shared files and systems necessary to their job duties
• Sets up new user access to email, cell phones, desk phones, computer systems and networks
• Sets up Telecommute workers to work from home using VPN and Cloud based solutions
• Maintains camera systems ensuring access to these systems remotely
• Maintains building security systems
• Maintains, manages and documents inventories of printers and peripherals
• Responsible for maintaining documentation on computer, staff and peripheral inventories
• Maintains Antivirus software, software updates/patches, etc. on all computer equipment
• Maintains audio visual systems
• Reports issues or work requests to contracted IT vendor
• Reports any participant or staff incident in proper documentation forms
• Other duties as requested/assigned

ORGANIZATIONAL (CORE RATING FACTORS):

• Demonstrates support of the Companys Mission, Vision and Core Values
• Provides Exceptional Customer Service
• Ensures discretion with confidential information in accordance with HIPAA guidelines
• Supports a collaborative work environment including courteous, helpful and professional behavior
• Embraces Organizational Excellence through practicing individual time management, efficiency and effectiveness and participating in continuous improvement efforts
• Adheres to and supports all Company policies and procedures
• Supports and practices safe work habits in accordance with policies and procedures
• Brings ideas, problems and concerns forward and participates in resolution and implementation
• Participates in and completes regulatory compliance trainings within the prescribed deadlines
• Attends required meetings
• Maintains skills and knowledge required including written and verbal communication, best practices for industry standards, and computer competency

QUALIFICATIONS AND REQUIREMENTS:

• Minimum High School Education or GED equivalent
• Minimum of 2 years experience with computers, networks, software, programming, etc.
• Associates Degree or above in a related discipline preferred
• Certifications are highly desired. (A+, Network+, MCSE, MCSA, MCDST, MCITP, MCTS, etc.)
• 3 years experience with Helpdesk support may be accepted in lieu of education
• This position requires high technical aptitude, a positive attitude, and a willingness to learn new things.
• Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Basic typing skills and experience supporting common Commercial Off The Shelf (COTS) Software
• The ability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements This job operates in an office environment and is largely a stationary position (over 50% of the time), however, some filing is required. This requires to the ability to move files, filling out paperwork and bending/standing as necessary. Operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer for nearly the entire work-day. Requires the ability to read paperwork, computer screens and communicate effectively through use of verbal and/or written forms. This role often is required to position oneself in a kneeling, bending, or crouching position to reach, install, or remove computer equipment. Requires the ability to move boxes, files, supplies/equipment up to 25 pounds using appropriate body mechanics.

Environmental Conditions This role operates in a closed office environment. Work-space may be shared. Working conditions may be noisy with fluctuating indoor temperatures. May be exposed to a risk of bodily injury through contact with moving instrumentation, substances and other conditions common to an office environment. This job requires working under stressful conditions. Moderate pressure to meet scheduled and recurring deadlines.

REPORTS TO: Director of IT

QUALIFICATIONS AND REQUIREMENTS:

• Minimum High School Education or GED equivalent
• Minimum of 2 years experience with computers, networks, software, programming, etc.
• Associates Degree or above in a related discipline preferred
• Certifications are highly desired. (A+, Network+, MCSE, MCSA, MCDST, MCITP, MCTS, etc.)
• 3 years experience with Helpdesk support may be accepted in lieu of education
• This position requires high technical aptitude, a positive attitude, and a willingness to learn new things.
• Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Basic typing skills and experience supporting common Commercial Off The Shelf (COTS) Software
• The ability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things