Customer Service Specialist - Commercial Accounts

The Customer Service Specialist (Commercial Accounts) serves as the primary contact for all day to day customer interactions. It is this candidate that serves as the front line when creating, maintaining and building relationships with both our internal and external customers. 
- Responsible for maintaining a high level of professionalism with customers while working to establish a positive rapport with every customer/stake holder.
- The specialist is responsible for responding to customer inquiries by email, phone, and fax, as well as processing customer purchase orders, and resolving documentation or claim requests.
- Responsibilities will also include customer setup, on-boarding, and maintenance.
- Produce and distribute reports to internal and external stakeholders as required.
- Responsible for understanding and following corporate policy and procedures.
- Perform other duties as assigned
- 1-3 years of work experience is preferred
- General computer proficiency and advanced knowledge with Microsoft Office applications.
- Excellent record keeping and organizational skills.
- Must work well with others in a team based environment
- Associates Degree and up
- Excellent and professional verbal and written communication skills.
- Excellent attention for detail.
- Ability to meet accelerated timelines and manages priorities as necessary.
- Must be able to type at least 50 words per minute