Customer Service Specialist

CareerSource Research Coast currently has an opening for a Customer Service Specialist in our Garden City, Fort Pierce Career Center.

This is a full-time, Monday through Friday position. The position is responsible for answering inquiries, assisting clients with job referrals, other programs services, and providing general assistance to clients as needed. *NOTE* This is a temporary position offered through Manpower. After successful completion of 90 days, Full time employment with CareerSource may be offered.

PRIMARY PROGRAM RESPONSIBILITIES

1. Greet and receive clients and customers (via phone and in-person) to ascertain services needed. Manage the Customer Service delivery flow of the resource room and maintain the calendar of appointments for the Career Center.

2. Direct clients and customers to appointments with Career Center staff, and/or direct clients to resources and/or services as appropriate.

3. Provide orientation on workforce services and information on Center programs, partners, available resources, and services on all programs to clients.

4. Ensures that first time clients, as well as target-population clients, are queued to meet with a Career Planner in the appropriate order, while providing Priority of Service to veterans.

5. Provide information and on-line tools to assist customers with Labor Market and Career information.

6. Assist clients of the Resource Room with job searches, job referrals, and referrals to workshops and other programs and services as appropriate.

7. Continuously interacts with Career Planners to identify and meet the needs of CSRC program participants visiting the Resource Room.

8. Maintain the Career Center Traffic report to ensure timely and accurate recording of daily client and customer visits to the Career Center, and documents services in Employ Florida as appropriate.

9. Maintain and print daily job order listing for the Resource Room.

10. Manage the Career Center’s referrals Pending Review list and ensure that results are recorded within 48 hours.

11. Source candidates on Unsuppressed job orders and conducts follow-up as required.

12. Actively engage Resource Room clients in order to ensure their needs are met.

13. Enter staff assisted services and case notes into Employ Florida accurately and in a timely manner.

14. Inform and monitor clients regarding Career Center standards, policies, and requirements.

15. Assist with de-escalation of client issues and acts in accordance with CSRC policies and procedures.

16. Help compile information for reports, as requested by the Career Center Manager.

17. Maintains the appearance of the Front Desk and Resource Room including refilling pamphlets, supplies, and other information.

18. Assume other duties as assigned.

The Customer Service Specialist must have:

• Outstanding Customer Service, interpersonal, and communication skills
• Excellent organizational skills
• Ability to work at a quick pace
• Ability to identify and communicate employment barriers.
• Sensitivity to individuals who may be experiencing stress.
• Knowledge of the Employ Florida preferred and the ability to assist clients in registration and to run relevant reports on productivity.
• Proficiency in MS Office, specifically use of the Internet, Word and Excel programs.
• Knowledge of the community partners and other community resources
• Knowledge of the local labor market preferred.
• Ability to provide orientations or meetings in a public setting
• Must be Workforce Development Professional Tier 1certified within the first 6-months of employment.
• English/Spanish speaking preferred

The ideal candidate will connect quickly with people. This job will entail working at a fast pace and will require actively engaging with people in order to complete tasks and motivate others.

Individuals applying for this position should have either an associate degree with one (1) year of extensive customer contact experience or a High School Diploma with three (3) years of extensive customer contact experience.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Extensive Customer Contact: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person