Address
Form of workJob Purpose
We are looking for a Customer Service Support Specialist who will be responsible for providing excellent Customer Service support by quickly and accurately processing and directing submissions sent verbally and electronically.
Areas of responsibility may include but not limited to:
Pay Range $41,600.00
Requirements
Knowledge:
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Parental Leave
Short Term & Long Term Disability
Hybrid Work
Catered Food & Snacks
Wellness Resources
We are looking for a Customer Service Support Specialist who will be responsible for providing excellent Customer Service support by quickly and accurately processing and directing submissions sent verbally and electronically.
Areas of responsibility may include but not limited to:
- Support inbound telephonic phone calls from Vitality members
- Provide over the phone support
- Specialize in first call resolution performance
- Effectively manage and respond to inquiries as they are sent to you by customers
- Submit requests to the proper departments to prevent recurring issues
- Ensure rapid response and resolution of escalated inquiries
- Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members' experience
- Identify problems or gaps within current processes and help devise creative solutions to them
- Track, analyze and report on improvements to current processes
- Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:
- Understanding your audience and its needs
- Anticipating and preparing for the next questions your audience will ask
- Properly positioning the information, you are sharing
- Understanding the impact of the information you are sharing
- Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
- Educate customers on the program as well as navigation of the website
- Capture submitted events
- Other duties as assigned
Pay Range $41,600.00
Requirements
- BA or BS degree or preferred
- 2-3 years Customer Service experience
- Health or Wellness related background preferred
- Strong PC skills
- Ability to handle multiple priorities in a fast-paced work environment
- Self-starter with the ability to achieve results
Knowledge:
- Excellent written and oral communication skills
- Strong organization, communication and problem-solving skills
- Customer focused and responsive
- Highly motivated and energetic professional who enjoys working in an entrepreneurial, fast-growing environment
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Parental Leave
Short Term & Long Term Disability
Hybrid Work
Catered Food & Snacks
Wellness Resources
