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Form of work
SalaryMagnum was established in 1978, to provide supply chain network solutions. Magnum comprises five separately incorporated divisions geared towards meeting the specific needs of its customers: Magnum LTD, Magnum LTL, Magnum Dedicated, Magnum Warehousing, and Magnum Logistics. With Corporate headquarters located in Fargo, North Dakota, Magnum services a variety of industries throughout the United States. We are a frontline warehousing and logistics service provider with continued goals to grow and remain competitive in the National economy.
Magnum hauls/delivers a variety of freight for our customers and partner carriers. Some examples may include paper products, household chemicals, alcohol, tobacco, and food-grade items. Magnum is an equal-opportunity employer, a drug-free workplace, and participates in E-Verify. We are veteran-owned and operated!
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Benefits:
This is a full-time position with a complete benefits package available, including:
- Health Insurance with HSA and FSA Options and Wellness Incentives
- Company Paid Life Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan with Company Match
- Paid Time Off
- Employee Assistance Program (EAP)
- Supplemental Insurance Voluntary Options (Short-Term Disability, Long Term Disability, Accident/Hospital Confinement, Critical Illness/Cancer Insurance)
- Boot reimbursement ($150)
Seeking an individual who has:
- Excellent telephone and Customer Service skills and the ability to answer many calls and/or emails daily.
- A high level of interpersonal skills to handle Customer Service issues calmly and professionally.
- Effectiveness in working with internal and external customers professionally on all inquiries.
- The ability to multi-task, establish priorities, and meet deadlines.
- Excellent data entry skills with strong attention to detail.
- Strong written and verbal communication skills.
- The ability to learn quickly and work without supervision, both independently and as part of a team.
- Knowledge and experience in data entry, Microsoft Office, and general computer applications.
Education/Experience:
- High school diploma/GED and two (2) years of education from an accredited university, community college, or business school (preferred) and a minimum of two (2) years' experience in data entry.
Physical Demands:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by state and federal law.
- Ability to sit and/or stand for extended periods - continuously.
- Ability to talk, hear, and see – continuously.
- Ability to lift and/or carry up to 20 pounds – occasionally.
- Ability to travel – occasionally.
The responsibility of the Customer Service Representative is to provide outstanding service by working with internal and external customers to make sure Magnum is meeting our commitments and delighting our customers at every step of the experience.
- Build relationships and provide excellent Customer Service with our customers (internal and external) via telephone and email.
- Handle customer complaints in a calm, professional manner.
- Enter pickups, returns, and gather information from customers to communicate with other depts.
- Monitor, track and trace customer’s freight.
- Process changes or cancellations to freight bills.
- Take ownership of customer’s concern. Diagnose, assess, resolve, and provide resolutions for as much ease as possible to the customer.
- Educate customers on technology solutions that Magnum has in place.
- Performs other related duties as assigned.
