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Form of workJob Description
Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.
Bernard Welding's success and reputation of being a MIG welding innovator can be traced back to its pioneering efforts in the welding industry shortly after World War II. Over 75 years later, Bernard's headquarters and state-of-the-art manufacturing facility operates in Beecher, Illinois. As part of ITW Welding — a group of companies owned by ITW that supply welding related products globally — Bernard maintains its commitment to high quality and durable semi-automatic MIG welding products.
Job DescriptionAre you an energetic and self-motivated individual passionate about providing best-in-class Customer Service? Do you enjoy a fast-paced work environment where you interact with internal and external customers daily?
The ITW Welding MIG Gun Division (MGD) is seeking an individual to provide exceptional Customer Service by assisting customers with product selection, order entry, management of purchase orders, and maintaining customer accounts. Assist and support established accounts and end users by providing solutions to inquiries and requests while servicing all MGD welding brands. The candidate must possess a positive and enthusiastic attitude and any previous relevant experience is preferred. The is a full-time hourly position working out of Beecher, IL.
Essential Functions:
- Provide best-in-class Customer Service to customers via email and phone.
- Build strong and meaningful relationships with customers, understanding their needs and ensuring their satisfaction.
- Partner with logistics, quality control, manufacturing, and purchasing departments to ensure product availability.
- Tracking orders to ensure the product(s) are shipped on time.
- Resolve customer complaints and inquiries in a timely and professional manner.
- Collaborate with other departments, including sales and marketing, to resolve customer issues and identify opportunities to improve the customer experience.
- Continuously strive to improve Customer Service processes and procedures.
- Partner with sales and external contacts to meet customer needs and develop meaningful, and impactful relationships.
- Manage inbound calls to assist customers and sales teams with product, delivery, and account assistance.
- Efficient and accurate entry of orders into our system.
- Work effectively through email, quotes, and product recommendations.
- Process invoices for shipped orders.
- Additional duties not listed above.
Education Requirements:
- Post-Secondary Education preferred.
Experience & Skills:
- A minimum of 2 years of experience in Customer Service required, preferably with data entry.
- Excellent verbal, written, and interpersonal communication skills with internal and external customers.
- Able to build and maintain strong relationships with internal and external customers. Must be a team player.
- Ability to make sound, customer-oriented decisions in a fast-paced environment.
- Demonstrated ability to multi-task with a high level of attention to detail while using multiple computer-based systems.
- Comfortable working within remote teams including reporting to an off-site Customer Service Supervisor.
- A positive and enthusiastic attitude. Be self-motivated, with a desire to help the customer find the welding solution that is right for them.
- Knowledge of welding processes/product an asset
- Passion for Customer Service
- Friendly and outgoing phone presence
- Bilingualism an asset
Additional Information
All your information will be kept confidential according to EEO guidelines.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
