Addresscustomer service reps.
rochester , new york
posted 2 days ago
job details
summary
$35,000 - $45,000 per year
permanent
high school
category office and administrative support occupations
referenceAB_4507903
job details
Customer Service Professionals! We have an awesome new opportunity to work in the Medical Assistance field. We are looking for seasoned professionals who are capable of mult-tasking, handling high volume calls, and problem solving. Any experience in the medical field is highly encouraged! "On-Call" optional for extra hours on the weekend. Sounds good? Let's chat! Please within.
salary: $35,000 - $45,000 per year
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients.
The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls.
Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.
Job Duties : Develop and maintain working knowledge of current products and services offered by the company
Answer all calls and emails in a timely manner, in adherence to their goals
Document all call information according to standard operating procedures
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
Review all required documentation to ensure accuracy
Skills
Follow-up
Active Listening
Telephone Etiquette
Interpersonal Sensitivity
Basic Software Skills
Customer support
Healthcare
Qualifications
Years of experience: 0 years
Experience level: Experienced
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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
NK
nicole kildea
+1 585 267 8910 (tel:+1 585 267 8910)
nicole.kildea@randstadusa.com
